Frequently Asked Questions (FAQ)

Origina Dynamics Support Portal FAQ’s

Why is Origina’s support platform moving to Microsoft Dynamics?

The move from Vivantio to Dynamics is part of Origina’s on-going commitment to providing the best possible support to our customers. This move to Dynamics will provide a more customizable, more unified and tailored support experience. It will also provide better communication channels which will result in faster support for our customers.

Origina is a pioneer and industry leader of independent software maintenance.

How do I access the new Dynamics platform?

You will receive an email with a link that you will need to click in order to reactivate your current account on the new platform. Your current account will then be migrated to the Dynamics platform and accessible for you. 

It will then be available to access here.

What happens to all my current ticket data/history etc.?

Your support & ticket history/data from the past year will be automatically transferred to the new account upon reactivation and will be available to you.

What do I do if I have issues logging in/using the platform?

If you have any issues with our new customer support platform you can reach out to us directly for assistance, simply email us at [email protected].