Origina supports all versions of IBM and HCL software on open systems and mainframes. With the help of dedicated, independent IBM experts, our software maintenance service is bound by a Service Level Agreement – something IBM doesn’t offer. We’re here for you 24 hours a day, seven days a week, 365 days per year.
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With IBM’s support model, companies need to upgrade End of Support (EoS) versions or pay more in extended support costs to avail of technical assistance – even if they’ve paid for it. At Origina, we support all IBM software versions, regardless of EoS status.
Origina’s first port of call for mitigating security risks will be to check whether an existing entitlement is available.
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Before departing the IBM support service, Origina will ensure that customers capture all their entitled software versions and patches. If the customer was entitled to, and downloaded, an existing IBM supplied fix, the assigned Global IBM® Expert will provide the necessary advice and guidance as to the correct application to address the vulnerability.
Using the open-source ModSecurity Web Application Firewall (WAF) and the Core Rule Set (CRS), Origina can shield companies from known and unknown vulnerabilities.
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The WAF monitors incoming traffic and parses out potential threats by matching the traffic against known indicators of vulnerabilities. Once it identifies behavior associated with exploiting vulnerabilities, it immediately stops that traffic – even if the vulnerability isn’t yet published or if a security patch isn’t yet available from the vendor.
Service Level Agreement response and resolution times give customers the confidence that Origina will adhere to strict time frames when it comes to servicing incidents.
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SLAs start with Priority 1 incidents
(30-minute response time) and carry target resolution times.
Who have decades of experience working with IBM software provide dedicated technical expertise on a per-product basis for each application in the customer’s digital estate.
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Some of the GIEs working with Origina were the original architects and developers of the application they support.
Companies switching to Origina gain better quality service and dedicated technical support on a per-product basis.
Our independent Global IBM Experts cover 800+ IBM and HCL software products
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