Origina supports enterprise software on open systems and mainframes. With the help of dedicated, global independent software experts, our software maintenance service is bound by a Service Level Agreement – something major software vendors don’t offer. We’re here for you 24 hours a day, seven days a week, 365 days per year.
UPGRADE YOUR SUPPORTSOFTWARE SUPPORT
FOR ALL
VERSIONS
Traditional support models often force companies to upgrade or pay extra for extended assistance, even when they’ve already paid for it. At Origina, we provide maintenance and support for all software versions, regardless of their End of Support (EOS) status.
Origina’s first port of call for mitigating security risks will be to check whether an existing entitlement is available.
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Before departing the IBM, HCL, or VMware support service, Origina will ensure that customers capture all their entitled software versions and patches. If the customer was entitled to, and downloaded, an existing IBM, HCL, or VMware supplied fix, the assigned Global Independent Expert will provide the necessary advice and guidance as to the correct application to address the vulnerability.
Using the open-source ModSecurity Web Application Firewall (WAF) and the Core Rule Set (CRS), Origina can shield companies’ software products from known and unknown vulnerabilities.
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The WAF monitors incoming traffic and parses out potential threats by matching the traffic against known indicators of vulnerabilities. Once it identifies behavior associated with exploiting vulnerabilities, it immediately stops that traffic – even if the vulnerability isn’t yet published or if a security patch isn’t yet available from the vendor.
Service Level Agreement response and resolution times give customers the confidence that Origina will adhere to strict time frames when it comes to servicing incidents.
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SLAs start with Priority 1 incidents
(30-minute response time) and carry target resolution times.
Who have decades of experience working with IBM, HCL, and VMware software provide dedicated technical expertise on a per-product basis for each application in the customer’s digital estate.
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Some of the GIEs working with Origina were the original architects and developers of the application they support.
Companies switching to Origina gain better quality service and dedicated technical support on a per-product basis.
Our Global Independent Experts cover 800+ IBM, HCL, and VMware software products
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