Origina supports enterprise software on open systems and mainframes. With the help of dedicated, global independent software experts, our software maintenance service is bound by a Service Level Agreement – something major software vendors don’t offer. We’re here for you 24 hours a day, seven days a week, 365 days per year.
UPGRADE YOUR SUPPORTSoftware support
for all
versions
Traditional support models often force companies to upgrade or pay extra for extended assistance, even when they’ve already paid for it. At Origina, we provide maintenance and support for all software versions, regardless of their End of Support (EOS) status.
Origina’s first step in mitigating security risks is to determine whether an existing customer entitlement includes a relevant fix or update.
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Before a customer leaves IBM, HCL, or VMware Subscription & Support, we provide guidance and checklists to help their team identify, retrieve, and securely store all entitled versions and patches within their environment. Where a customer is entitled to—and has downloaded—an OEM-supplied fix, the assigned Global Independent Expert will advise on validation and correct application to address the vulnerability.
Using the open-source ModSecurity Web Application Firewall (WAF) and the Core Rule Set (CRS), Origina can shield companies’ software products from known and unknown vulnerabilities.
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The WAF monitors incoming traffic and parses out potential threats by matching the traffic against known indicators of vulnerabilities. Once it identifies behavior associated with exploiting vulnerabilities, it immediately stops that traffic – even if the vulnerability isn’t yet published or if a security patch isn’t yet available from the vendor.
Service Level Agreement response and resolution times give customers the confidence that Origina will adhere to strict time frames when it comes to servicing incidents.
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SLAs start with Priority 1 incidents
(30-minute response time) and carry target resolution times.
With decades of hands-on experience across IBM, HCL, and VMware, our GIEs provide dedicated, per-product technical expertise for each application in your digital estate.
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Some of Origina’s GIEs were the original architects and developers of the very applications they now support.
Companies switching to Origina gain better quality service and dedicated technical support on a per-product basis.
Our Global Independent Experts cover 800+ IBM, HCL, and VMware software products
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