Origina's IBM support delivers better quality software support than IBM through dedicated customer support and customizable service offering.

IBM Support

Origina supports all versions of IBM software and IBM products acquired by HCL Technologies with the help of dedicated, independent Global IBM® Experts. Origina’s IBM support service is bound by a Service Level Agreement (SLA) – something IBM doesn't offer – and operates 24 hours a day, seven days a week, 365 days per year.

IBM Support For All Versions

With IBM’s support model, companies need to upgrade End of Support (EoS) versions or pay more in extended support costs to avail of technical assistance – even if they’ve paid for it. At Origina, we support all IBM software versions, full stop.

How Origina Delivers IBM Support

24x7x365 Technical Support for 800+ IBM Products

Customer support teams located in Dublin, Ireland and Plano, Texas are available around the clock for incident requests. Origina supports over 800+ IBM products under the IBM® Passport Advantage program and acquired by HCL Technologies.

Full Support for All Versions

Origina provides full software support for all versions of IBM products including those marked End of Support – no strings attached.

Dedicated Independent Global IBM® Experts

Independent Global IBM® Experts who have decades of experience working with IBM software provide dedicated technical expertise on a per-product basis for each application in the customer’s digital estate. Some of the GIEs working with Origina were the original architects and developers of the application they support.

Binding SLA Ticket Response and Resolution Time

Service Level Agreement response and resolution times give customers the confidence that Origina will adhere to strict time frames when it comes to servicing incidents. These SLAs start with Priority 1 incidents (30-minute response time) and carry target resolution times.

Meet-the-Experts Workshops

Quarterly Meet-the-Experts workshops give technical teams the opportunities to ask Global IBM® Experts questions that wouldn’t require a ticket, or advice for projects and initiatives involving the software. These sessions serve as a jumping off point for Origina’s IBM software maintenance service offering.

Why Switch to Origina?

Companies switching to Origina gain better quality service and dedicated technical support on a per-product basis.

Origina customer support response and resolution times are bound by a Service Level Agreement, which dictates a 30-minute response time for priority one tickets.

30-Minute SLA Response Time

All Origina customers receive dedicated technical resources through a customer success manager and a team of independent Global IBM® Experts.

Dedicated Technical Resources

Origina's customers receive quarterly Meet-the-Experts workshops to allow technical teams to gain insights and advice on how to approach projects or better maximize the performance of their IBM software.

Workshops with Product Experts

Origina's IBM support features a value-rich service offering that enables customers to get more value from their IBM software applications.

Value-Rich Service Features

Meet Origina’s Global IBM® Expert

Meet Charles, who has nearly 30 years of experience with Cognos products and worked with Cognos as a trainer when it was originally an independent company.

Capital One is a financial services company and is a third-party support customer of Origina for IBM software.
Banque de France is a French bank and is a third-party support customer of Origina for IBM software.
T-Mobile is a telecommunications company and is a third-party support customer of Origina for IBM software.
MetLife is an insurance company and is a third-party support customer of Origina for IBM software.
Raytheon is a defense contracting company and is a third-party support customer of Origina for IBM software.
Southern California Edison is a utilities company and is a third-party support customer of Origina for IBM software.
Walgreens Boots Alliance is a retail pharmaceutical company and is a third-party support customer of Origina for IBM software.
Fujitsu is a technology services company and is a third-party support customer of Origina for IBM software.
Capgemini is a technology consulting company and is a third-party support customer of Origina for IBM software.
Airbus is an aviation manufacturing company and is a third-party support customer of Origina for IBM software.
Dow Jones is an American publishing company and is a third-party support customer of Origina for IBM software.
Toyota is an international automobile manufacturer and is a third-party support customer of Origina for IBM software.