IBM® SUPPORT

Origina supports all versions of IBM software and IBM products acquired by HCL Technologies with the help of dedicated, independent Global IBM Experts. Origina’s IBM support service is bound by a Service Level Agreement (SLA) – something IBM doesn’t offer – and operates 24 hours a day, seven days a week, 365 days per year.

UPGRADE YOUR SUPPORT

Origina supports over 800+ IBM products

IBM SUPPORT

FOR ALL

VERSIONS

With IBM’s support model, companies need to upgrade End of Support (EoS) versions or pay more in extended support costs to avail of technical assistance – even if they’ve paid for it. At Origina, we support all IBM software versions.

HOW ORIGINA DELIVERS IBM SUPPORT

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entitled fixes

Origina’s first port of call for mitigating security risks will be to check whether an existing entitlement is available.


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Before departing the IBM support service, Origina will ensure that customers capture all their entitled software versions and patches. If the customer was entitled to, and downloaded, an existing IBM supplied fix, the assigned Global IBM® Expert will provide the necessary advice and guidance as to the correct application to address the vulnerability.
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Vulnerability Shielding

Using the open-source ModSecurity Web Application Firewall (WAF) and the Core Rule Set (CRS), Origina can shield companies from known and unknown vulnerabilities.


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The WAF monitors incoming traffic and parses out potential threats by matching the traffic against known indicators of vulnerabilities. Once it identifies behavior associated with exploiting vulnerabilities, it immediately stops that traffic – even if the vulnerability isn’t yet published or if a security patch isn’t yet available from the vendor.
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Binding SLA Ticket Response and Resolution Time

Service Level Agreement response and resolution times give customers the confidence that Origina will adhere to strict time frames when it comes to servicing incidents.


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SLAs start with Priority 1 incidents
(30-minute response time) and carry target resolution times.
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Dedicated Independent Global IBM Experts

Who have decades of experience working with IBM software provide dedicated technical expertise on a per-product basis for each application in the customer’s digital estate.


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Some of the GIEs working with Origina were the original architects and developers of the application they support.

WHY SWITCH TO ORIGINA

Companies switching to Origina gain better quality service and dedicated technical support on a per-product basis.

30-MINUTE
SLA RESPONSE TIME
WORKSHOPS WITH
PRODUCT EXPERTS
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DEDICATED TECHNICAL RESOURCES
VALUE-RICH SERVICE FEATURES

Meet Origina's Global IBM Expert

GIE John Mc C.

Meet John, who has over 30 years of experience and used to run the technology support team at SPSS before the company was acquired by IBM.

Meet the experts

LEARN HOW MUCH YOU'LL SAVE WITH ORIGINA

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