Origina supports all versions of IBM software and IBM products acquired by HCL Technologies with the help of dedicated, independent Global IBM® Experts. Origina’s IBM support service is bound by a Service Level Agreement (SLA) – something IBM doesn't offer – and operates 24 hours a day, seven days a week, 365 days per year.
IBM Support For All Versions
With IBM’s support model, companies need to upgrade End of Support (EoS) versions or pay more in extended support costs to avail of technical assistance – even if they’ve paid for it. At Origina, we support all IBM software versions, full stop.
How Origina Delivers IBM Support
24x7x365 Technical Support for 800+ IBM Products
Customer support teams located in Dublin, Ireland and Plano, Texas are available around the clock for incident requests. Origina supports over 800+ IBM products under the IBM® Passport Advantage program and acquired by HCL Technologies.
Full Support for All Versions
Origina provides full software support for all versions of IBM products including those marked End of Support – no strings attached.
Dedicated Independent Global IBM® Experts
Independent Global IBM® Experts who have decades of experience working with IBM software provide dedicated technical expertise on a per-product basis for each application in the customer’s digital estate. Some of the GIEs working with Origina were the original architects and developers of the application they support.
Binding SLA Ticket Response and Resolution Time
Service Level Agreement response and resolution times give customers the confidence that Origina will adhere to strict time frames when it comes to servicing incidents. These SLAs start with Priority 1 incidents (30-minute response time) and carry target resolution times.
Quarterly Meet-the-Experts workshops give technical teams the opportunities to ask Global IBM® Experts questions that wouldn’t require a ticket, or advice for projects and initiatives involving the software. These sessions serve as a jumping off point for Origina’s IBM software maintenance service offering.
Why Switch to Origina?
Companies switching to Origina gain better quality service and dedicated technical support on a per-product basis.
Meet Origina’s Global IBM® Expert
Meet Charles, who has nearly 30 years of experience with Cognos products and worked with Cognos as a trainer when it was originally an independent company.