IBM® SOFTWARE
MAINTENANCE

Origina leverages deep technical expertise and a customer-first philosophy to go above and beyond what’s available in a vendor software support model. Tactical IBM software maintenance extends the lifecycle of IBM products to deliver a greater return on investment for customers than IBM can provide.

UPGRADE YOUR SUPPORT

SOFTWARE MAINTENANCE UNLOCKS MAXIMUM POTENTIAL

REALIZE THE TRUE VALUE OF IBM SOFTWARE TO CAPITALIZE
ON ITS RETURN ON INVESTMENT

The next generation of IBM software support is here. Origina’s value-rich service offering goes a step beyond solving incidents, elevating software maintenance as an extension of the technical team and a critical asset in executing the IT roadmap. Where software support ensures that IBM applications continue to operate without error, software maintenance enables businesses to unlock the true return on investment capable with enterprise software through a range of services.

ORIGINA’S CORE SERVICE

Origina boasts an extensive core service offering as the world’s leading independent third-party software support provider for IBM software and IBM products acquired by HCL Technologies.

24x7x365 TECHNICAL SUPPORT FOR 800+ IBM PRODUCTS

SOFTWARE LICENSE ENTITLEMENT CAPTURE

FULL SUPPORT FOR ALL VERSIONS – NO RESTRICTIONS

SOFTWARE PRODUCT HARDENING GUIDES

DEDICATED INDEPENDENT GLOBAL IBM EXPERTS

PROACTIVE VULNERABILITY ADVISORIES

DETAILED SERVICE TRANSITION REVIEW

MEET-THE-EXPERTS WORKSHOPS

ORIGINA’S VALUE-ADDED SERVICE

Software Product
Feature Enhancements

Improve the functionality of IBM software through bespoke feature enhancements – no upgrade required.

PROACTIVE HEALTH CHECKS

Root out threats to system uptime and improve stability and performance with regular technical audits of IBM software.

VULNERABILITY SHIELDING

Root out threats to system uptime and improve stability and performance with regular technical audits of IBM software.

ON-SITE TECHNICAL SUPPORT

Expand or bolster technical resources with on-site assistance from independent Global IBM Experts.

SOLUTION ARCHITECTURE OPTIMIZATION

Make changes to the configuration of IBM software to ensure it operates at maximum performance regardless of any changes in usage or in the environment.

IBM LICENSE ENTITLEMENT VALIDATION

Gain clarity over existing IBM software licenses and entitlements to protect the company from legal risk.

INTEROPERABILITY VALIDATION

Maintain compatibility with whichever version of IBM software you choose to run with the evolving environment around it, without needing to upgrade.

IBM LICENSE AUDIT SUPPORT

Leverage the experience of independent IBM licensing specialists to prepare for or defend against an audit.

LEVERAGE FULL PRODUCT CAPABILITIES

Get valuable insights from independent IBM product experts to take advantage of all product features and functionality.

SOFTWARE MAINTENANCE WITH A PURPOSE

The value-add services that form Origina’s third-party software maintenance model are driven by three core principles.

1

Extend the longevity and lifecycle.

2

Protect the security and stability.

3

Enhance performance & functionality.

MEET ORIGINA’S GLOBAL IBM EXPERTS

Our independent Global IBM Experts cover 800+ IBM and HCL software products

Meet more of the experts
CapitalOne is a financial services business which works with Origina for third-party IBM support.
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Southern California Edison is a utilities company and is a third-party support customer of Origina for IBM software.
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