IBM® SOFTWARE
MAINTENANCE
Origina leverages deep technical expertise and a customer-first philosophy to go above and beyond what’s available in a vendor software support model. Tactical IBM software maintenance extends the lifecycle of IBM products to deliver a greater return on investment for customers than IBM can provide.
Software Maintenance Unlocks Maximum Potential
REALIZE THE TRUE VALUE OF IBM SOFTWARE TO CAPITALIZE ON ITS RETURN ON INVESTMENT
The next generation of IBM software support is here. Origina’s value-rich service offering goes a step beyond solving incidents, elevating software maintenance as an extension of the technical team and a critical asset in executing the IT roadmap. Where software support ensures that IBM applications continue to operate without error, software maintenance enables businesses to unlock the true return on investment capable with enterprise software through a range of services.
ORIGINA'S CORE SERVICE
Origina boasts an extensive core service offering as the world’s leading independent third-party software support provider for IBM software and IBM products acquired by HCL Technologies.
24x7x365 TECHNICAL SUPPORT
FOR 800+ IBM PRODUCTS
Full Support for All Versions – No Restrictions
Dedicated Independent
Global IBM Experts
Detailed Service
Transition Review
Software License
Entitlement Capture
Software Product
Hardening Guides
Proactive Vulnerability Advisories
Meet-the-Experts
Workshops
Origina delivers world-class IBM support with help from experts who wrote the original code
ORIGINA'S VALUE-ADDED SERVICE
Software Product
Feature Enhancements
Improve the functionality of IBM software through bespoke feature enhancements – no upgrade required.
Proactive
Health Checks
Root out threats to system uptime and improve stability and performance with regular technical audits of IBM software.
Vulnerability
Shielding
Secure IBM software from new and emerging vulnerabilities through virtual patching, which goes beyond vendor patching to provide greater protection.
On-Site
Technical Support
Expand or bolster technical resources with on-site assistance from independent Global IBM Experts.
Solution Architecture Optimization
Make changes to the configuration of IBM software to ensure it operates at maximum performance regardless of any changes in usage or in the environment.
IBM License
Entitlement Validation
Gain clarity over existing IBM software licenses and entitlements to protect the company from legal risk.
Interoperability
Validation
Maintain compatibility with whichever version of IBM software you choose to run with the evolving environment around it, without needing to upgrade.
IBM License
Audit Support
Leverage the experience of independent IBM licensing specialists to prepare for or defend against an audit.
Leverage Full
Product Capabilities
Get valuable insights from independent IBM product experts to take advantage of all product features and functionality.
Software Maintenance with a Purpose
The value-add services that form Origina’s third-party software maintenance model are driven by three core principles.
1
and lifecycle.
2
and stability.
3
& functionality.
Meet Origina's Global IBM Expert
Meet John, who has over 30 years of experience and used to run the technology support team at SPSS before the company was acquired by IBM.
