Origina is the world's leading independent provider of IBM software maintenance and third-party support.

IBM Software Maintenance

Origina leverages deep technical expertise and a customer-first philosophy to go above and beyond what’s available in a vendor software support model. Tactical IBM software maintenance extends the lifecycle of IBM products to deliver a greater return on investment for customers than IBM can provide.

Software Support Keeps the Lights On; Software Maintenance Unlocks the Maximum Potential

The next generation of IBM software support is here. Origina's value-rich service offering goes a step beyond solving incidents, elevating software maintenance as an extension of the technical team and a critical asset in executing the IT roadmap. Where software support ensures that IBM applications continue to operate without error, software maintenance enables businesses to unlock the true return on investment capable with enterprise software through a range of services.

Origina's Core Service

Origina boasts an extensive core service offering as the world's leading independent third-party software support provider for IBM software and IBM products acquired by HCL Technologies.

Origina's dedicated customer support provides greater quality service for customers who switch to Origina for third-party software support for IBM products.

24x7x365 Technical Support for 800+ IBM Products

Origina supports and maintains all IBM software versions and doesn't force customers to upgrade just to receive service.

Full Support for All Versions – No Restrictions

Origina's team of independent Global IBM® Experts deliver quality IBM software support for customers.

Dedicated Independent Global IBM® Experts

All new Origina customers receive a detailed service transition review, which identifies risks and threats to performance and stability before service begins.

Detailed Service Transition Review

Origina captures all entitled software versions, fixes and patches before a customer's Subscription and Support runs out so the customer retains access indefinitely.

Software License Entitlement Capture

Origina's software product hardening guides can protect customers against up to 85 percent of all known vulnerabilities by implementing stronger security controls.

Software Product Hardening Guides

Origina delivers ongoing and proactive vulnerability advisories to keep customers informed of emerging security threats that affect them.

Proactive Vulnerability Advisories

Quarterly Meet-the-Experts workshops enable technical teams to get consultation and advice from IBM product experts.

Meet-the-Experts Workshops

Origina's Value-Add Services

Origina's independent Global IBM® Experts can develop bespoke feature enhancements without the use of software upgrades to achieve greater functionality.

Software Product Feature Enhancements

Improve the functionality of IBM software through bespoke feature enhancements – no upgrade required.

Origina's vulnerability shielding solution is a part of its layered approach to cybersecurity, and it stops threat actors from exploiting vulnerabilities via its Web Application Firewall.

Vulnerability Shielding

Secure IBM software from new and emerging vulnerabilities through virtual patching, which goes beyond vendor patching to provide greater protection.

Origina helps organizations get the most performance out of their IBM software by rearchitecting and optimizing it within the digital environment.

Solution Architecture Optimization

Make changes to the configuration of IBM software to ensure it operates at maximum performance regardless of any changes in usage or in the environment.

Origina ensures that old IBM software versions continue to remain compatible with newer software applications despite vendors saying they don't integrate.

Interoperability Validation

Maintain compatibility with whichever version of IBM software you choose to run with the evolving environment around it, without needing to upgrade.

Origina's Global IBM® Experts help companies and technical teams unlock the true potential of IBM software by leveraging and maximizing all of its capabilities.

Leverage Full Product Capabilities

Get valuable insights from independent IBM product experts to take advantage of all product features and functionality.

Origina's proactive health checks ensure customers' IBM software are always operating at peak performance with regular check-ins.

Proactive Health Checks

Root out threats to system uptime and improve stability and performance with regular technical audits of IBM software.

Origina can provide on-site technical support via independent Global IBM® Experts for companies that require in-person assistance on projects.

On-Site Technical Support

Expand or bolster technical resources with on-site assistance from independent Global IBM® Experts.

Origina's IBM software licensing experts can provide detailed analysis and insights over the entitlements and licenses customers have with IBM software.

IBM License Entitlement Validation

Gain clarity over existing IBM software licenses and entitlements to protect the company from legal risk.

Origina can provide pre- and post-audit support for companies that face IBM software license audits or are concerned they may face one.

IBM License Audit Support

Leverage the experience of independent IBM licensing specialists to prepare for or defend against an audit.

Software Maintenance with a Purpose

The value-add services that form Origina's third-party software maintenance model are driven by three core principles.

One principle of Origina's software maintenance strategy is Extend - as in, to extend the lifecycle and longevity of IBM software.

Extend the longevity and lifecycle.

One principle of Origina's software maintenance strategy is Protect - as in, to protect the security and stability of IBM software.

Protect the security and stability.

One principle of Origina's software maintenance strategy is Enhance - as in, to enhance the performance and functionality of IBM software.

Enhance the performance and functionality.

Meet Origina’s Global IBM® Expert

Meet John, who used to run the technology support team at SPSS before the company was acquired by IBM.

MetLife is an insurance company and is a third-party support customer of Origina for IBM software.
Banque de France is a French bank and is a third-party support customer of Origina for IBM software.
Fujitsu is a technology services company and is a third-party support customer of Origina for IBM software.
Capgemini is a technology consulting company and is a third-party support customer of Origina for IBM software.
Raytheon is a defense contracting company and is a third-party support customer of Origina for IBM software.
Capital One is a financial services company and is a third-party support customer of Origina for IBM software.
Airbus is an aviation manufacturing company and is a third-party support customer of Origina for IBM software.
Dow Jones is an American publishing company and is a third-party support customer of Origina for IBM software.
Walgreens Boots Alliance is a retail pharmaceutical company and is a third-party support customer of Origina for IBM software.
Southern California Edison is a utilities company and is a third-party support customer of Origina for IBM software.
T-Mobile is a telecommunications company and is a third-party support customer of Origina for IBM software.
Toyota is an international automobile manufacturer and is a third-party support customer of Origina for IBM software.