IBM® SOFTWARE
MAINTENANCE

Origina leverages deep technical expertise and a customer-first philosophy to go above and beyond what’s available in a vendor software support model. Tactical IBM software maintenance extends the lifecycle of IBM products to deliver a greater return on investment for customers than IBM can provide.

Software Maintenance Unlocks Maximum Potential

REALIZE THE TRUE VALUE OF IBM SOFTWARE TO CAPITALIZE ON ITS RETURN ON INVESTMENT

The next generation of IBM software support is here. Origina’s value-rich service offering goes a step beyond solving incidents, elevating software maintenance as an extension of the technical team and a critical asset in executing the IT roadmap. Where software support ensures that IBM applications continue to operate without error, software maintenance enables businesses to unlock the true return on investment capable with enterprise software through a range of services.

ORIGINA'S CORE SERVICE

Origina boasts an extensive core service offering as the world’s leading independent third-party software support provider for IBM software and IBM products acquired by HCL Technologies.

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24x7x365 TECHNICAL SUPPORT
FOR 800+ IBM PRODUCTS

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Full Support for All Versions – No Restrictions

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Dedicated Independent
Global IBM Experts

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Detailed Service
Transition Review

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Software License
Entitlement Capture

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Software Product
Hardening Guides

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Proactive Vulnerability Advisories

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Meet-the-Experts
Workshops

Origina delivers world-class IBM support with help from experts who wrote the original code

ORIGINA'S VALUE-ADDED SERVICE

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Software Product
Feature Enhancements

Improve the functionality of IBM software through bespoke feature enhancements – no upgrade required.

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Proactive
Health Checks

Root out threats to system uptime and improve stability and performance with regular technical audits of IBM software.

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Vulnerability
Shielding

Secure IBM software from new and emerging vulnerabilities through virtual patching, which goes beyond vendor patching to provide greater protection.

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On-Site
Technical Support

Expand or bolster technical resources with on-site assistance from independent Global IBM Experts.

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Solution Architecture Optimization

Make changes to the configuration of IBM software to ensure it operates at maximum performance regardless of any changes in usage or in the environment.

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IBM License
Entitlement Validation

Gain clarity over existing IBM software licenses and entitlements to protect the company from legal risk.

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Interoperability
Validation

Maintain compatibility with whichever version of IBM software you choose to run with the evolving environment around it, without needing to upgrade.

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IBM License
Audit Support

Leverage the experience of independent IBM licensing specialists to prepare for or defend against an audit.

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Leverage Full
Product Capabilities

Get valuable insights from independent IBM product experts to take advantage of all product features and functionality.

Software Maintenance with a Purpose

The value-add services that form Origina’s third-party software maintenance model are driven by three core principles.

1

Extend the longevity
and lifecycle.

2

Protect the security
and stability.

3

Enhance performance
& functionality.

Meet Origina's Global IBM Expert

Meet John, who has over 30 years of experience and used to run the technology support team at SPSS before the company was acquired by IBM.