MEET YOUR
GLOBAL IBM® EXPERTS

Over 600 IBM software specialists located around the world deliver dedicated support to our customers. Our Global IBM Experts have a minimum of 15 years of experience and some are the original developers of the products themselves.

CUSTOMER SUPPORT BY THE NUMBERS

15

Minimum 15
Years Experience

Global IBM Experts bring a minimum of 15 years of experience — and often far more — with IBM products to support customer IT teams.

99%

Resolution Rate According to SLAs

Origina has resolved 99 percent of customer support tickets within the time window stated in our Service Level Agreement.

99.6%

Response Rate According to SLAs

Our customer support team prides itself on our response rate and consistently meets the time window stated in our Service Level Agreement.

THE WORLD'S LEADING IBM THIRD-PARTY SUPPORT SPECIALIST

Origina is recognized in the IBM software community for the quality and depth of technical and product knowledge provided by our independent Global IBM Experts.

An understanding of not only the products, but the technical and business context that surround them, enables Global IBM Experts to go above and beyond simply solving incidents. They help customers focus on their digital transformation programs while mitigating the risk in their IBM environments through consultation and advice on mission-critical projects.

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We’re getting more than we ever did with IBM! Origina help us understand and transform our digital estate, and saved us between 40 and 50 percent off our annual IBM software support and maintenance costs.

– BT  |  Matt Turner, Channels & IT Transformation

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ORIGINA VS IBM SUPPORT

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Dedicated SERVICE

All Origina customers are assigned two dedicated Global IBM Experts, on top of customer support teams, to provide around-the-clock support. An intimate service model enables quicker and more reliable incident resolution.


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At IBM, the support technician servicing each request changes every time – and might even change throughout the course of ticket resolution!
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Veteran Product Expertise

IT teams receive access to accomplished IBM product experts. Some of the consultants assisting our customers are the original developers of the product, providing unmatched service and unique insights into operability.


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IBM customers often struggle to get support from technicians that are familiar with the software, especially for older versions.
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Value-Added Services

Leverage a wide range of value-added services to optimize the performance, improve the security, and extend the lifecycle of your IBM software. Customers can avail of free quarterly Meet the Experts meetings to get Global IBM Expert advice on anything.


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IBM technical support typically starts and ends with incident response and resolution. Consultation is an extra fee, where it is built into Origina's core service.
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Asset to IT Roadmap

Origina supports IBM software within the context of the entire IT estate. Planning a cloud migration, product decommission, software integration or any other type of project? Global IBM Experts are available to help carry out your goals.


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IBM's contracts can be inflexible and pull companies in to product cycles that may not suit their long-term needs. Origina puts the customer's needs first.

Meet Origina's Global IBM Experts

We sat down with some of our lead IBM product experts to hear their stories about working with our customers.

Meet John, who has over 30 years of experience and used to run the technology support team at SPSS before the company was acquired by IBM.

WORK IN I.T.
OPERATIONS?

SEE HOW EASY IT IS

Learn more about what its like to work with Origina as a third-party software support partner.