Origina's software experts, known as independent Global IBM® Experts, provide customers with dedicated support and exceptional product expertise.

Origina's Global IBM® Experts

Origina's independent Global IBM® Experts are an ace team of IBM software engineers and specialists who provide customers around the world with dedicated support. We are the go-to source of independent advice for everything in the world of distributed IBM software.

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The World's Leading IBM Third-Party Software Support Specialist

Origina is recognized in the IBM software community for the quality and depth of technical and product knowledge provided by our independent Global IBM® Experts. An understanding of not only the products, but the technical and business context that surround them, enables Global IBM® Experts to go above and beyond simply solving incidents. They help customers focus on their digital transformation programs while mitigating the risk in their IBM environments through consultation and advice on mission-critical projects.

Origina's Customer Support By The Numbers

Every Global IBM® Expert at Origina has at least 15 years of experience in his or her product area.

Minimum 15 Years Experience

Every Global IBM® Expert working with Origina has at least 15 years of experience working with his or her IBM product.

Origina maintains a 99 percent resolution rate for IBM software incidents within the time constraints dictated by our Service Level Agreement.

99% Resolution Rate According to SLAs

Origina has resolved 99 percent of customer support tickets within the time window found in our Service Level Agreement.

Origina maintains a 99.6 percent response rate for IBM software incidents within the time constraints dictated by our Service Level Agreement.

99.6% Response Rate According to SLAs

Origina has responded to 99.6 percent of incidents within the response time frame found in our Service Level Agreement.

Meet Origina's Global IBM® Experts

Origina has independent Global IBM® Experts for all of the 800+ IBM software products we support. Listen in below to hear about their experiences with IBM products and with Origina.

Origina vs. IBM: Technical Support

Dedicated, Quality Service

Every Origina customer receives a team of dedicated Global IBM® Experts to support each IBM product in the digital estate. These teams carry an intimate knowledge of the environment due to a comprehensive onboarding process.

At IBM, the support technician servicing each request changes every time – and might even change throughout the course of ticket resolution!

Veteran Product Expertise

Each independent Global IBM® Expert at Origina has decades of experience in his or her product area. In fact, many of them were the original coders behind the solution or formed part of the team supporting the software before the company was acquired by IBM.

These experts have years of experience with IBM products because they’ve previously worked directly for, or alongside, IBM at one point in their careers.

Expansive Skill Set

Among our internationally-based team of Global IBM® Experts, Origina has vast experience and expertise across the expansive range of IBM products. Even when the product under support is found not to be the core problem, Global IBM® Experts remain committed to supporting our customers to identify root causes – and solutions.

IBM technical support commonly asks customers to consult the support teams of surrounding applications if the issue or its solution doesn’t exist solely within IBM’s software.

Asset to IT Roadmap

Origina’s Customer Success team and independent Global IBM® Experts work closely with customers to help them achieve mission-critical priorities in their IT roadmaps. Product migrations, upgrades and performance improvements are all achievable with the help of experienced Global IBM® Experts.

Vendor-provided support from IBM has traditionally stuck to a break/fix software support model. If the event isn’t within the scope of a normal security incident or ticket, IBM does not provide support. Similarly, IBM may require businesses to upgrade their IBM software versions for a variety of reasons, regardless of whether the product upgrade fits into the company’s long-term IT roadmap.

“We’re getting more than we ever did with IBM! Origina help us understand and transform our digital estate, and saved us between 40 and 50 percent off our annual IBM software support and maintenance costs.”

“Origina… helps users of some IBM enterprise software products (such as Websphere and Tivoli) make savings of up to 50 percent annually on their software support and maintenance fees. In addition, by delaying or even removing the need in some circumstances, for forced upgrades Origina say the savings can soar to 90 percent.”

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Learn more about what it’s like to work with Origina as a third-party software support partner.

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Case Studies

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Insurer Avoids Costly Extended Application Downtime

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CapWIN Maintains Critical System Uptime Through Rearchitecture

A system which feeds critical information to frontline responders was rearchitected without any downtime. Read our case study to learn how.

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Telecommunication Company’s P4 Issues Resolved at a P1 Pace

A telecommunication company received priority one assistance for a technical issue within its testing environment. Read our case study to learn more.

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Fujitsu is a technology services company and is a third-party support customer of Origina for IBM software.
Banque de France is a French bank and is a third-party support customer of Origina for IBM software.
Raytheon is a defense contracting company and is a third-party support customer of Origina for IBM software.
Dow Jones is an American publishing company and is a third-party support customer of Origina for IBM software.
Southern California Edison is a utilities company and is a third-party support customer of Origina for IBM software.
T-Mobile is a telecommunications company and is a third-party support customer of Origina for IBM software.
Walgreens Boots Alliance is a retail pharmaceutical company and is a third-party support customer of Origina for IBM software.
Capgemini is a technology consulting company and is a third-party support customer of Origina for IBM software.
MetLife is an insurance company and is a third-party support customer of Origina for IBM software.
Capital One is a financial services company and is a third-party support customer of Origina for IBM software.
Airbus is an aviation manufacturing company and is a third-party support customer of Origina for IBM software.
Toyota is an international automobile manufacturer and is a third-party support customer of Origina for IBM software.