Origina’s Global Independent Experts (GIEs) are an ace team of IBM, HCL, and VMware software engineers and specialists who provide customers around the world with dedicated support. We are the go-to source of independent advice for everything in the world of distributed IBM, HCL, and VMware software.
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Origina has global independent experts for all of the 800+ IBM, HCL, and VMware software products we support. Listen in above to hear about their experiences with enterprise software products and with Origina.
Every Global Independent Expert working with Origina has a minimum of 15 years of experience working with his or her IBM, HCL, or VMware product.
Origina has resolved 99 percent of customer support tickets within the time window found in our Service Level Agreement.
Origina has responded to 99.6 percent of incidents within the response time frame found in our Service Level Agreement.
Every Origina customer receives a team of dedicated Global Independent Experts to support each IBM, HCL, and VMware product in their digital estate. These teams carry an intimate knowledge of the environment through a comprehensive onboarding process.
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At IBM, the support technician servicing each request changes every time – and might even change throughout the course of ticket resolution!
Each Global Independent Expert at Origina has decades of experience in his or her product area. In fact, many of them were the original coders behind the solution or formed part of the team supporting the software before the company was acquired by IBM or other software vendors.
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Enterprise software customers often struggle to get support from technicians that are familiar with the software, especially for older versions.
Among our internationally-based team of Global Independent Experts, Origina has vast experience and expertise across the expansive range of IBM, HCL, and VMware products. Even when the product under support is found not to be the core problem, our independent software experts remain committed to supporting our customers to identify root causes – and solutions.
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Enterprise software technical support typically starts and ends with incident response and resolution. Consultation is an extra fee from IBM, but Origina has built it into our core service.
Origina’s Customer Success team and Global Independent Experts work closely with customers to help them achieve mission-critical priorities in their IT roadmaps. Product migrations, upgrades and performance improvements are all achievable with the help of experienced software experts.
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Enterprise software vendors’ contracts can be inflexible and pull companies into product cycles that may not suit their long-term needs. Origina puts the customer’s needs first.
Origina is recognized in the IBM®, HCL®, and VMware® software community for the quality and depth of technical and product knowledge provided by our Global Independent Experts.
An understanding of not only the products, but the technical and business context that surrounds them, enables our independent software experts to go above and beyond simply solving incidents. They help customers focus on their digital transformation programs while mitigating the risk in their IBM, HCL, and VMware environments through consultation and advice on mission-critical projects.
We’re getting more than we ever did with IBM! Origina help us understand and transform our digital estate, and saved us between 40 and 50 percent off our annual IBM software support and maintenance costs.
– BT | Matt Turner, Channels & IT Transformation
We felt immediately comfortable working with the Origina Team. Their preparation is impeccable, and their delivery is highly polished.
– Heathcare & Biotech Company | Director of IT (Gartner Peer Review)
Learn more about what its like to work with Origina as an independent software maintenance vendor.
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