Origina's Global IBM® Experts
Origina's independent Global IBM® Experts are an ace team of IBM software engineers and specialists who provide customers around the world with dedicated support. We are the go-to source of independent advice for everything in the world of distributed IBM software.
The World's Leading IBM Third-Party Software Support Specialist
Origina is recognized in the IBM software community for the quality and depth of technical and product knowledge provided by our independent Global IBM® Experts. An understanding of not only the products, but the technical and business context that surround them, enables Global IBM® Experts to go above and beyond simply solving incidents. They help customers focus on their digital transformation programs while mitigating the risk in their IBM environments through consultation and advice on mission-critical projects.
Origina's Customer Support By The Numbers
Minimum 15 Years Experience
Every Global IBM® Expert working with Origina has at least 15 years of experience working with his or her IBM product.
99% Resolution Rate According to SLAs
Origina has resolved 99 percent of customer support tickets within the time window found in our Service Level Agreement.
99.6% Response Rate According to SLAs
Origina has responded to 99.6 percent of incidents within the response time frame found in our Service Level Agreement.
Meet Origina's Global IBM® Experts
Origina has independent Global IBM® Experts for all of the 800+ IBM software products we support. Listen in below to hear about their experiences with IBM products and with Origina.
Origina vs. IBM: Technical Support
Dedicated, Quality Service
Every Origina customer receives a team of dedicated Global IBM® Experts to support each IBM product in the digital estate. These teams carry an intimate knowledge of the environment due to a comprehensive onboarding process.
At IBM, the support technician servicing each request changes every time – and might even change throughout the course of ticket resolution!
Veteran Product Expertise
Each independent Global IBM® Expert at Origina has decades of experience in his or her product area. In fact, many of them were the original coders behind the solution or formed part of the team supporting the software before the company was acquired by IBM.
These experts have years of experience with IBM products because they’ve previously worked directly for, or alongside, IBM at one point in their careers.
Expansive Skill Set
Among our internationally-based team of Global IBM® Experts, Origina has vast experience and expertise across the expansive range of IBM products. Even when the product under support is found not to be the core problem, Global IBM® Experts remain committed to supporting our customers to identify root causes – and solutions.
IBM technical support commonly asks customers to consult the support teams of surrounding applications if the issue or its solution doesn’t exist solely within IBM’s software.
Asset to IT Roadmap
Origina’s Customer Success team and independent Global IBM® Experts work closely with customers to help them achieve mission-critical priorities in their IT roadmaps. Product migrations, upgrades and performance improvements are all achievable with the help of experienced Global IBM® Experts.
Vendor-provided support from IBM has traditionally stuck to a break/fix software support model. If the event isn’t within the scope of a normal security incident or ticket, IBM does not provide support. Similarly, IBM may require businesses to upgrade their IBM software versions for a variety of reasons, regardless of whether the product upgrade fits into the company’s long-term IT roadmap.
“We’re getting more than we ever did with IBM! Origina help us understand and transform our digital estate, and saved us between 40 and 50 percent off our annual IBM software support and maintenance costs.”
BT – Matt Turner, Channels & IT Transformation
“Origina… helps users of some IBM enterprise software products (such as Websphere and Tivoli) make savings of up to 50 percent annually on their software support and maintenance fees. In addition, by delaying or even removing the need in some circumstances, for forced upgrades Origina say the savings can soar to 90 percent.”
Forrester Research – Mark Bartrick, Principal Consultant
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