GLOBAL IBM® EXPERTS
Over 600 IBM software specialists located around the world deliver dedicated support to our customers. Our Global IBM Experts have a minimum of 15 years of experience and some are the original developers of the products themselves.
CUSTOMER SUPPORT BY THE NUMBERS
Global IBM Experts bring a minimum of 15 years of experience — and often far more — with IBM products to support customer IT teams.
Resolution Rate According to SLAs
Origina has resolved 99 percent of customer support tickets within the time window stated in our Service Level Agreement.
Response Rate According to SLAs
Our customer support team prides itself on our response rate and consistently meets the time window stated in our Service Level Agreement.
THE WORLD'S LEADING IBM THIRD-PARTY SUPPORT SPECIALIST
Origina is recognized in the IBM software community for the quality and depth of technical and product knowledge provided by our independent Global IBM Experts.
An understanding of not only the products, but the technical and business context that surround them, enables Global IBM Experts to go above and beyond simply solving incidents. They help customers focus on their digital transformation programs while mitigating the risk in their IBM environments through consultation and advice on mission-critical projects.
We’re getting more than we ever did with IBM! Origina help us understand and transform our digital estate, and saved us between 40 and 50 percent off our annual IBM software support and maintenance costs.
– BT | Matt Turner, Channels & IT Transformation
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ORIGINA VS IBM SUPPORT
Meet Origina's Global IBM Experts
We sat down with some of our lead IBM product experts to hear their stories about working with our customers.