ORIGINA'S GLOBAL
IBM® EXPERTS

Origina’s independent Global IBM® Experts are an ace team of IBM software engineers and specialists who provide customers around the world with dedicated support. We are the go-to source of independent advice for everything in the world of distributed IBM software.
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HEAR FROM MORE OF OUR INDEPENDENT
IBM® AND HCL® SUPPORT SPECIALISTS

ORIGINA'S CUSTOMER SUPPORT BY THE NUMBERS

Origina has independent Global IBM® Experts for all of the 800+ IBM software products we support. Listen in below to hear about their experiences with IBM products and with Origina.

15

Minimum 15 Years Experience

Every Global IBM® Expert working with Origina has at least 15 years of experience working with his or her IBM product.

99%

Resolution Rate According to SLAs

Origina has resolved 99 percent of customer support tickets within the time window found in our Service Level Agreement

99.6%

Response Rate According to SLAs

Origina has responded to 99.6 percent of incidents within the response time frame found in our Service Level Agreement.

ORIGINA VS IBM SUPPORT

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DEDICATED QUALITY SERVICE

Every Origina customer receives a team of dedicated Global IBM® Experts to support each IBM product in the digital estate. These teams carry an intimate knowledge of the environment due to a comprehensive onboarding process


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At IBM, the support technician servicing each request changes every time – and might even change throughout the course of ticket resolution!
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Veteran Product Expertise

Each independent Global IBM® Expert at Origina has decades of experience in his or her product area. In fact, many of them were the original coders behind the solution or formed part of the team supporting the software before the company was acquired by IBM.


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IBM customers often struggle to get support from technicians that are familiar with the software, especially for older versions.
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EXPANSIVE SKILL SET

Among our internationally-based team of Global IBM® Experts, Origina has vast experience and expertise across the expansive range of IBM products. Even when the product under support is found not to be the core problem, Global IBM® Experts remain committed to supporting our customers to identify root causes – and solutions.


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IBM technical support typically starts and ends with incident response and resolution. Consultation is an extra fee from IBM, where it is built into Origina's core service.
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Asset to IT Roadmap

Origina’s Customer Success team and independent Global IBM® Experts work closely with customers to help them achieve mission-critical priorities in their IT roadmaps. Product migrations, upgrades and performance improvements are all achievable with the help of experienced Global IBM® Experts.


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IBM's contracts can be inflexible and pull companies in to product cycles that may not suit their long-term needs. Origina puts the customer's needs first.

THE WORLD'S LEADING INDEPENDENT SUPPORT
SPECIALISTS FOR IBM® AND HCL® ESTATES

Origina is recognized in the IBM® software community for the quality and depth of technical and product knowledge provided by our independent Global IBM® Experts.

An understanding of not only the products, but the technical and business context that surround them, enables our independent IBM® software experts to go above and beyond simply solving incidents. They help customers focus on their digital transformation programs while mitigating the risk in their IBM environments through consultation and advice on mission-critical projects.

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We’re getting more than we ever did with IBM! Origina help us understand and transform our digital estate, and saved us between 40 and 50 percent off our annual IBM software support and maintenance costs.

– BT  |  Matt Turner, Channels & IT Transformation

WORK IN
IT OPERATIONS?

SEE HOW EASY IT IS

Learn more about what its like to work with Origina as a third-party software support partner.