This is a great opportunity for an enthusiastic data administrator to join our expanding team. The role offers the successful candidate the opportunity to get involved in the maintaining and growing of our Product Support DataBase (Eolas), ensuring that product codes and product LifeCycle data are up-to-date. The successful candidate should have a positive attitude with excellent attention to detail, adaptable, capable and the ability to work in a busy office environment. IT and Data entry skills are integral, strong analytical and planning skills with the ability to prioritize and manage multiple tasks are essential and experience of handling confidential and sensitive data with integrity is desirable.
If you're interested in this role, please send on your CV with a short paragraph on why you want to join Origina to s.latchford@origina.com
Recognizing a significant market opportunity, Origina has created a mold-breaking business that delivers world-class, customer-centric independent IBM® software support services to a global clientele. Origina can provide its services more effectively and at a significantly reduced cost than any other support provider. By harnessing both extensive internal technical expertise and a vast (and growing) IBM support ecosystem, Origina has expanded beyond its origins as an IBM® Business Partner to become the only credible independent provider of software maintenance for IBM® software products. Headquartered in Dublin, with locations throughout the world, Origina delivers value-based and cost-effective services to a wide spectrum of international customers. Origina is now seeking to hire a Software Licensing Analyst who will be responsible for maintaining and growing of our Product Support DataBase (Eolas), ensuring that License intelligence data is up-to-date.
If you're interested in this role, please send on your CV with a short paragraph on why you want to join Origina to s.latchford@origina.com
Recognizing a significant market opportunity, Origina has created a mold-breaking business that delivers world-class, customer-centric independent IBM® software support services to a global clientele. Origina can provide its services more effectively and at a significantly reduced cost than any other support provider. By harnessing both extensive internal technical expertise and a vast (and growing) IBM support ecosystem, Origina has expanded beyond its origins as an IBM® Business Partner to become the only credible independent provider of software maintenance for IBM® software products. Headquartered in Dublin, with locations throughout the world, Origina delivers value-based and cost-effective services to a wide spectrum of international customers. Origina is now seeking to hire a Software Licensing Analyst who will be responsible for maintaining and growing of our Product Support DataBase (Eolas), ensuring that License intelligence data is up-to-date.
If you're interested in this role, please send on your CV with a short paragraph on why you want to join Origina to s.latchford@origina.com
Origina has a number of existing clients and due to rapid expansion, an opportunity has arisen for a Customer Success Manager based in our Dublin office. Reporting to the Director of Service Operations, the Customer Success Manager manages a specific set of key Customer accounts and will be the face of Origina support and service within these accounts, spending significant time with customers both onsite and remotely. You will also be expected to be the voice of the customer internally ensuring that all other departments are aligned in providing the best possible customer experience. You will also work closely alongside the aligned Account Manager on account planning, growth and customer satisfaction. While the role is based in Dublin our customers are spread across the US, Europe, and Asia so travel will be required. Coverage of the regions will be split between two Customer Success Managers to cover all time zones.
• Enable Origina to provide maximum value to customers by building strong relationships within the Client base and driving proactive engagement between the Customers Service teams and the Origina products experts
• Develop Origina as a Trusted Partner by assisting Customers plan and understand the best ways to utilize their software or products based on the Customer’s business needs or business plans
• Build Customer confidence by clearly articulating and demonstrating the Origina Service Proposition
• Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Conduct Service Reviews with customers on a monthly/quarterly basis
• Manage customer projects as they arise within your accounts
• Act as an extra escalation point for customers particularly when dealing with high priority incidents
• Help implement and manage Bespoke Service Agreements
• Implementation and management of SIPs (Service Improvement Plans) where necessary
• Help manage the onboarding of new Clients which are coming into your base
• Work cohesively with Sales, Operations and Account Management teams
• Reporting & Governance of key Customer SLA’s
• Gauge customers’ levels of engagement with the company and provide feedback to the other teams regarding product and service improvements
• Maintain a high Customer Satisfaction Score (CSAT) within your assigned Customer base
• Bachelor’s Degree or Minimum 2 years’ experience in a similar role
• Good technical understanding of IT software and its deployment
• Good understanding of ITIL methodology
• Strong understanding of the IT industry
• Customer facing experience and customer service skills
• Ability to influence key stakeholders in Customer Accounts
• Ability to translate and communicate business requirements and service requirements / specifications to varying levels of audience
• Ability to co-ordinate and manage projects, both internal and external
• Stakeholder management skills
• Excellent written and verbal communication skills
• Excellent interpersonal skills with ability to communicate effectively at the appropriate levels, internally and externally
• Good Word, PowerPoint and Excel skills, with a demonstrable ability to build well-presented and logical documents and presentations
If you're interested in this role, please send on your CV with a short paragraph on why you want to join Origina to j.comish@origina.com
SPSS SME required. Command line level preferred. Software Development background. Advisory Position: Advise and direct client on best practice relative to their environment. Advise clients on complex support queries. Provide clear unambiguous answers on SPSS Stability / Performance issues / License Settings Minimum 10 Years’ experience supporting IBM SPSS products.
Annual Contract. Excellent Remuneration Structure. Low Call Volumes
Recognising a significant market opportunity, Origina has created a mould-breaking business that delivers world-class, customer-centric independent IBM® software support services to a global clientele. Origina can provide its services more effectively and at a significantly reduced cost than any other support provider. By harnessing both extensive internal technical expertise and a vast (and growing) IBM support ecosystem, Origina has expanded beyond its origins as an IBM® Business Partner to become the only credible independent provider of software maintenance for IBM® software products. Headquartered in Dublin, with locations throughout the world, Origina delivers value-based and cost-effective services to a wide spectrum of international customers. Origina is now seeking to hire a Technical Pre-Sales Evangelist who will be responsible for understanding our customers’ needs and communicating the unique Origina value proposition to demonstrate how we can deliver “innovation” and success.
As a Technical Pre-Sales Evangelist, you will possess detailed knowledge of our service offering and the industry in which we participate. You will be at the forefront of international customer engagements showcasing the value-add support Origina has to offer.
You are driven by your very DNA to ensure that customers receive a world-class service and be proud of the service Origina offers in the marketplace. You will display exemplary gravitas in your delivery and articulation of our offering during presentations. You will co-ordinate each sales opportunity through to closure to ensure that all technical, contractual, licensing and operational concerns are addressed by our team for the customer.
The right candidate will be customer focused, entrepreneurial, and will have a proven track record in a similar role. This is a very exciting and challenging role in a rapidly growing and highly disruptive market.
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What you need to do now
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An opportunity has arisen for an IBM Passport Advantage Licensing Expert to join our growing License & Product Intelligence team. The IBM Passport Advantage Licensing Expert will have responsibility for bringing clarity to product licensing entitlements, establishing customers Effective License Position (ELP), and aiding Origina in identifying which IBM Software Products are a good candidate for 3rd Party Support & Maintenance.
The role requires impeccable attention to detail and communication skills. Excellent communication and teaming skills are key aspects of the role combined with the ability to effectively lead and drive initiatives in a fast-paced environment.
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What you need to do now
Origina is a global industry leader in IBM 3rd Party Software Maintenance. Our role is to provide world class technical support for IBM customers. An opportunity has arisen for a Head of License Intelligence to join our growing team. The Head of License Intelligence will assume full responsibility for managing our Product Pre-Sales Team and License Support Team.
As Head of License Intelligence, you will manage a team of Pre-Sales and License Experts to ensure that all Pre-Sales requests are serviced efficiently and in a timely manner in order to aid the prompt closure of business opportunities. You will play a crucial role in the business development process and will work closely with the global sales team in managing work orders and scheduling priorities. You will identify market knowledge raised from our licensing activities with our customer base and provide the sales team with timely actionable intelligence.
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What you need to do now
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We are looking for people to join our Global Inside Sales Team. We need high-performers who want to take charge of their long-term career goals. In return for your hard work we will offer an amazing training and development programme, a highly competitive package and great benefits.
Our Inside Sales team play a pivotal role in our organisation. We are the first point of contact for future customers of Origina. We act as a bridge between Marketing and Enterprise Sales executing the strategy that turns marketing efforts into new business.
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What you need to do now
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Experience