SPSS SME required. Command line level preferred. Software Development background. Advisory Position: Advise and direct client on best practice relative to their environment. Advise clients on complex support queries. Provide clear unambiguous answers on SPSS Stability / Performance issues / License Settings Minimum 10 Years’ experience supporting IBM SPSS products.
Annual Contract. Excellent Remuneration Structure. Low Call Volumes
Recognizing a significant market opportunity, Origina has created a mold-breaking business that delivers world-class, customer-centric independent IBM software support services to a global clientele. Origina can provide its services more effectively and at a significantly reduced cost than any other support provider. By harnessing both extensive internal technical expertise and a vast (and growing) IBM support ecosystem, Origina has expanded beyond its origins as an IBM Business Partner to become the only credible independent provider of software maintenance for IBM software products. Headquartered in Dublin, with locations throughout the world, Origina delivers value-based and cost-effective services to a wide spectrum of international customers. Origina is now seeking to hire a Customer Success Expert who will be responsible for understanding our customers’ needs and communicating the unique Origina value proposition to demonstrate how we can deliver “innovation” and success.
As a Customer Success Expert, you will possess detailed knowledge of our service offering and the industry in which we participate. You will be at the forefront of international customer engagements showcasing the value-add support Origina has to offer.
You are driven by your very DNA to ensure that customers receive a world-class service and be proud of the service Origina offers in the marketplace. You will display exemplary gravitas in your delivery and articulation of our offering during presentations.You will co-ordinate each sales opportunity through to closure to ensure that all technical, contractual, licensing and operational concerns are addressed by our team for the customer.
The right candidate will be customer focused, entrepreneurial, and will have a proven track record in a similar role. This is a very exciting and challenging role in a rapidly growing and highly disruptive market.
Main Responsibilities:
What you need to do now
Personal Characteristics
An opportunity has arisen for an IBM License Intelligence Manager to join our growing team. The IBM License Intelligence Manager will assume full responsibility for our IBM License Support Team in the provision of IBM licensing support to our customers and internal teams.
The IBM License Intelligence Manager is a senior opportunity in a fast-paced, growing, globally focused company. It offers exceptional growth and development opportunities to a resilient candidate willing to take ownership and pride in achieving strong growth targets. The role requires strong coordination, process and relationship management skills. Excellent communication and teaming skills are key aspects of the role combined with the ability to effectively lead and drive initiatives in a fast-paced environment.
What You’ll Be Doing…
As IBM License Intelligence Manager, you will manage a team of License Experts to ensure that all license assistance requests are serviced efficiently and in a timely manner in order to aid the prompt closure of business opportunities. You will play a crucial role in the business development process and will work closely with the global sales team in managing work orders and scheduling priorities. You will help clients understand their licensing obligations and work with them in identifying remediation strategies to avoid non-conformity. You will identify market knowledge raised from our licensing activities with our customer base and provide the sales team with timely actionable intelligence.
How You Do It...
· Collaborate with the sales team to understand the requirements for each customer opportunity to ensure that licensing support is both effective and timely.
· Strategically build our licensing knowledge to enable an efficient sales process whilst maintaining the quality and integrity of all product & licensing related information.
· Build networks and relationships with customers, formalising the relationships to improve market knowledge.
· Refine the license service catalogue and educate customers and internal teams as to the support available and how to request assistance.
· Track sales opportunities to determine priority and provide regular reports on progress.
· Define and maintain quality standards for all intelligence data and customer provided reports via implementation of KPI’s.
· Provide leadership and mentoring in maintaining a high-performance team.
· Develop market insights, competitive intelligence and IBM product demographics as key enablers for the business.
Package
· Attractive base salary.
· Bonus Scheme
· Pension
· Health Insurance
About You
You are a skilled, dynamic and determined individual who is process driven with strong attention to detail. You have impressive interpersonal skills that allow you to develop long lasting relationships with customers and colleagues. You're also comfortable with numbers and drawing insights from analytics to adapt and improve our business processes.
Experience
· Previous in-depth knowledge of IBM Passport Advantage products and/or IBM Passport Advantage Licensing is a distinct advantage as is a Software Asset Management/Licensing background.
· Educated to Master’s degree level or equivalent experience or qualification
· At least 3 to 5 years experience in a similar role.
· Excellent leadership skills
· ITIL/Six Sigma training/certification.
An opportunity has arisen for an IBM Passport Advantage Licensing Expert to join our growing License & Product Intelligence team. The IBM Passport Advantage Licensing Expert will have responsibility for bringing clarity to product licensing entitlements, establishing customers Effective License Position (ELP), and aiding Origina in identifying which IBM Software Products are a good candidate for 3rd Party Support & Maintenance.
The role requires impeccable attention to detail and communication skills. Excellent communication and teaming skills are key aspects of the role combined with the ability to effectively lead and drive initiatives in a fast-paced environment.
Main Responsibilities:
What you need to do now
Origina is a global industry leader in IBM 3rd Party Software Maintenance. Our role is to provide world class technical support for IBM customers. An opportunity has arisen for a Head of License Intelligence to join our growing team. The Head of License Intelligence will assume full responsibility for managing our Product Pre-Sales Team and License Support Team.
As Head of License Intelligence, you will manage a team of Pre-Sales and License Experts to ensure that all Pre-Sales requests are serviced efficiently and in a timely manner in order to aid the prompt closure of business opportunities. You will play a crucial role in the business development process and will work closely with the global sales team in managing work orders and scheduling priorities. You will identify market knowledge raised from our licensing activities with our customer base and provide the sales team with timely actionable intelligence.
Main Responsibilities:
What you need to do now
Skills and attributes:
Experience
We are looking for people to join our Global Inside Sales Team. We need high-performers who want to take charge of their long-term career goals. In return for your hard work we will offer an amazing training and development programme, a highly competitive package and great benefits.
Our Inside Sales team play a pivotal role in our organisation. We are the first point of contact for future customers of Origina. We act as a bridge between Marketing and Enterprise Sales executing the strategy that turns marketing efforts into new business.
Main Responsibilities:
What you need to do now
Skills and attributes:
Experience