Leading U.K. Bank Find Value in Independent VMware Support
CASE STUDIES
4 min read
4 min read
A well-known U.K. retail and commercial bank with a major presence across England and Wales. Established in the 1800s and headquartered in London, it is one of the country’s largest financial institutions.
Financial services
Large
London, U.K.
In 2024, a leading U.K. bank found itself at a crossroads with its VMware environment. The IT team was modernizing systems and migrating to the cloud—a multi-year effort—but still needed to maintain support for more than 600 vSphere 6.5 hosts during the transition.
During this process, the bank learned that extended support for its existing VMware version would no longer be available through the OEM after its acquisition by Broadcom, leaving its critical infrastructure exposed. The only option offered was to upgrade to a newer release—an expensive and time-consuming process that would disrupt operations and delay the bank’s ongoing modernization work.
With its existing version approaching the end of support and no viable OEM option to continue coverage, the bank and its managed service partner began exploring alternative support models to maintain stability during the migration.
The customers VMware environment was being managed by a channel partner as a managed service and, after Broadcom dropped the ball, it was this channel partner that helped them to facilitate the change they desperately needed. The channel partner suggested reaching out to Origina as an independent software maintenance and support provider to collaborate on maintaining support on their existing environment while they migrated systems to the cloud.
Origina have been making serious waves in the VMware space of late and, since the leading U.K. bank were about to be left high and dry by Broadcom on their VMware support, it made a lot of sense to bring in a support provider who specialized in seamless support transitions and placed an emphasis on security and stability above all else.
Origina collaborated with the channel partner to provide L3 expertise and access to Vulnerability advisories where applicable to keep the environment stable and secure as the business and channel partner continued a gradual migration of services from legacy systems in the bank to the cloud. The collaborative partnership with Origina gave the channel partner the option to offer an extended service, while giving the bank the time and space to complete their migration at their own pace.
ORIGINA PROVIDES VALUE PROPOSITION ON END OF SUPPORT VMWARE SYSTEMS
By partnering with the channel partner, Origina were able to provide the bank with long term support on their existing environment. This meant not only were they able to maintain support on critical systems during their migration to the cloud, but they were also able to save money, time and resources while doing so. The well-known U.K. bank were able to focus on stability and availability with proactive support around change management events. By collaborating with joint partners, it meant they could manage strategic transitions while some application functionality migrates to the cloud over 3–5 year period.
Origina’s tailored, customer-first approach to software support made the difference as it was focused on the customer’s current VMware needs. In contrast to Broadcom’s push for long-term, self-serving licences designed to simply get the most money out of the companies dwindling VMware needs. Origina and their channel partner were able to provide shorter-term support that allowed them to maintain critical systems without stress while they focused their attention on migration and modernization that would benefit the business long-term.
By partnering with Origina, the U.K Bank has managed to:
By partnering with Origina, they were able to focus on vital modernization by freeing up time, money and resources through current system optimization. Origina provided the bank with the support that they needed, when they needed it most.
Talk to Origina today to get support that suits you.
Get in Touch Today