According to Gartner’s 2013 CIO Report, which comprised of the view of over 2,000 CIO’s from 41 countries and 36 industries - ‘Reducing Enterprise Costs’ and ‘Improving IT applications and infrastructure’ are 2 of the top 5 Global Business Strategies for achieving growth.
Reviewing hardware and software maintenance contracts is an area that many CIO’s find useful in driving these efficiencies. Original Equipment Manufacturers (OEM) are increasing prices, year on year with a noticeable reduction in service quality. Legacy systems reaching the mature stage in their product life-cycle have become cash-cows for OEM’s and contribute massively to their profits.
In order to drive their company forward, CIO’s must find better and more cost effective solutions to managing their current systems.
“Most CIOs cannot simply make the case for greater strategic involvement, funding and skills on the basis of where IT is today. They are confronting a changing technology model. IT must go beyond its current focus on tending to current operations and systems — to adopting new behaviours so that it can hunt for new digital innovations and opportunities and harvest raised business performance from products, services and operations.” - Gartner’s 2013 CIO Report
In line with global trends, businesses are looking elsewhere for CoreSupport. Restrictive contracts, high costs, poor service and even legal action being taken against OEM’s have contributed to many businesses choosing third-party maintenance providers such as Origina for the maintenance of their legacy systems.