Gartner Market Guide 2025: How Independent Software Support Is Breaking The Megavendor Monopoly

The 2025 edition of the Gartner market guide is now available and it covers all the information you need to start considering independent software support today. 

One of the biggest issues modern businesses face is the rising cost of software support, with software now the second-highest IT spend category. Organizations using IBM, Microsoft, Oracle, SAP, and VMware by Broadcom face escalating maintenance costs. Between constant upgrades and updates, expensive, long-term licences and potential security and audit risks, customers are consistently finding themselves trapped in a loop with OEM vendors that is costing them money, time and resources.

The Gartner guide serves to highlight the current market trends that customers face, along with shining a light on some of the leading options to consider to break free from vendor-driven roadmaps. Independent/third-party software support (TPSS) providers offer a compelling alternative—helping to cut costs, save time and free up precious time for employees to invest in innovation and growth.

Why Gartner is Guiding Customers to Independent Software Support

Independent/third-party support providers, such as Origina, have become increasingly prevalent in the modern software market as the struggle with OEM vendors continues for customers. They provide an alternative to OEM vendor support, which is increasingly focused on keeping customers spending on upgrades, without the need to touch the original source code.

According to the Gartner guide, independent software support is ideal for organizations who are seeking:

• Budget flexibility
• Support for existing systems
• Avoidance of forced upgrades
• Custom SLAs and short-term contracts

More than simply an alternative, many companies are now beginning to view independent software support providers, like Origina, as the leading option for their software systems support and maintenance.

Some Scenarios Where Independent Software Support Shines

The Gartner market guide goes on to look at some of the key scenarios in which independent software support can really come into its own for companies looking for more from their systems, and their providers.

Some of these scenarios include:

1. Cloud Migrations: Support for existing versions during transition.
2. Vendor Replacement: Continued support during migration to new platforms.
3. Low-Cost Maintenance: Long-term savings on software support costs.
4. End-of-Support Products: Independent support can extend life of older software.
5. Expiring Price Caps: Independent support offers price stability vs. vendor escalation.

Whatever is holding your business back from reaching its potential, independent software support can help to unlock innovation and growth by freeing up more resources to invest in other areas.

How To Evaluate Your Alternatives

The Gartner report outlines how you can go about assessing your options if you’re looking for a change with your software support.

The Gartner market guide breaks it down into five steps:

1. Feasibility Assessment: Use Gartner’s five scenarios to assess fit.
2. RFP Process: Request detailed services, pricing, and references.
3. Risk-Benefit Analysis: Align support with your tech roadmap and compliance needs.
4. Reference Checks: Speak with similar organizations for real-world insights.
5. Pilot Program: Run a 60–90 day proof-of-concept to test support capabilities

By assessing your options and better understanding the choice available across the market, you can take the first step on your journey to innovation and growth.

What Origina Can Offer For You

Origina is the leading provider of software maintenance and support, specializing in technical debt management to extend the life of your existing systems and save on needless upgrades and associated risks. Origina offers 24/7 global support tailored to your specific environment with faster resolution and deeper technical insight due to sustained product knowledge.

The Gartner report outlines some of the key benefits of choosing Origina as your software support provider. These include improved security and compliance, through offerings like defence-in-depth strategy aligned with NIST standards, the Vulnerability Advisory Portal 2.0: an alternative CVE database for threat intelligence and licensing, audit defense with regulatory compliance services included.

The guide also outlines some of the value-added services that Origina can offer:

• Full support for all versions
• Interoperability certification
• Proactive layered security
• Product enhancements
• Free ‘meet-the-experts’ consultancy workshops
• Licensing consulting and audit defence

Companies have continued to choose Origina because they can avoid forced upgrades and vendor lock-in, extend the life of IT assets while maintaining compliance and security and free up resources away from costly upgrade projects.

Conclusion: Is Origina The Right Fit For You?

Origina stands out in the market as an established, security-conscious independent support provider with deep expertise in the products we support. If your organization is looking to avoid vendor lock-in, extend the life of existing systems, and maintain robust compliance and security, Origina provides the independence and assurance you need.

Download the 2025 Gartner market guide now.

Make the change that makes the difference. Contact Origina today.