Get insights on Frequently Asked Questions about Origina, software support and maintenance, IBM software security, software licenses and more.

Frequently Asked Questions

Origina is not an IBM Business Partner. Origina provides third-party software support for IBM products wholly independent of IBM.

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Origina operates in every country across the world.

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Origina’s European headquarter is located in Dublin, Ireland. Its United States headquarter is located in Plano, Texas.

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Origina is the world’s leading independent third-party support and maintenance provider for IBM software.

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Origina provides a binding Service Level Agreement with detailed response and resolution times based on ticket severity, dedicated customer support and an extensive value-add service offering. IBM doesn’t offer any of the aforementioned.

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Third-party software support is an independent alternative to vendor-provided software support.

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Third-party software maintenance is the independent alternative to vendor-provided software maintenance.

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A security vulnerability is a flaw or weakness in a software application which can be exploited by threat actors to gain access to private systems or information.

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A Global IBM® Expert is an independent IBM software expert with at least 15 years of experience in his or her product area of choice.

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A software license is a digital certificate that authorizes end users to utilize a software application, according to an agreement between the software vendor and the end user.

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