Biopharma Leader Addresses Critical Audit Issues with Origina’s Expert Assistance
CASE STUDIES
3 min read
3 min read
The customer is a global leader within the biopharmaceutical sector. They currently employ more than 28,000 people across around 100 countries and regions worldwide. Headquartered in the US, the organization is renowned for delivering innovative medicines across several different medical fields.
Biopharmaceutical
Large
U.S.
Highly regulated industries, such as bio-pharma, rely on transparent auditability throughout their data operations to track who modifies what and when. It is a non-negotiable for organizations in the industry. During one of their regular internal audits, the customer uncovered an issue relating to their IBM Cognos Analytics platform. Cognos is a vital existing system for them as it helps to turn complex research, clinical, and manufacturing data into compliant, actionable insights. Unfortunately, they found that their mission-critical software lacked last-modified tracking.
Essentially, the platform that they trusted to keep track of who was updating their data and when wasn’t performing as it should. They discovered they could not report when Cognos packages or reports were last updated. Their existing audit reports didn’t capture the field, and the free version of MotioPI, their administrative tool, also lacked this capability. This was a worrying development deep into their audit.
To add to their concerns, their current, trusted version of Cognos, 11.1.4, had long since lost support from the OEM vendor. The version went End of Support way back in April 2024. So, despite the current version of Cognos being a vital piece in the organization’s arsenal, the OEM vendor would not even accept a service ticket on the current version they were running. They potentially faced an expensive and disruptive upgrade to a newer version they never needed just to fix the issue. However, there was an alternative.
With their desire to avoid the path of resistance laid out in front of them by the OEM vendor, the organization set out in search of support that suited their needs. Origina were able to offer that. Since the customer considered their best way forward to be complex queries on the Cognos content store database, they would be reliant on Origina’s unique independent expertise to do it safely and correctly.
Origina supports all software versions, including those which have gone end of support. This meant they could help the company to update their current version of Cognos with the required features without the need for a pricey upgrade. As soon as they got in touch with Origina, they were met with solutions instead of sales pitches.
One of Origina’s dedicated Global Product Experts were swiftly on the case. Two bespoke scripts were developed to address the issue, one for the content store database and one for the audit database. This gave the organization immediate access to accurate last‑modified dates for both reports and packages. More than just a resolution to their immediate issue, these scripts were designed as reusable tools that they can rely on for all future audits. They were able to actually enhance long‑term compliance capabilities.
Thanks to Origina’s industry-specific expertise, the organization were able to quickly and painlessly revitalize their existing software which they had relied on so heavily until this point. The solution they were given also helped to secure their systems long-term as well. No expensive upgrades, no disruptions- just a rapid response and resolution to a problem which required an expert’s touch.
With Origina supporting their systems, the customer didn’t just solve an immediate problem- they secured a long-term solution and a partner. Origina helped them to:
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