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PRODUCT HEALTH CHECKS

LET THE ORIGINA GLOBAL IBM EXPERTS GIVE YOUR SOFTWARE A CHECKUP

Origina’s Product Health Check is a value-added service that is similar to medical screenings for your personal health.

A Product Health Check provides a comprehensive review of your IBM® software to ensure that it is running in an optimal state. This service can also identify any conditions that might pose a threat to your software’s operational well-being. Origina’s independent Global IBM Experts conduct the Product Health Check remotely, on a timetable that best fits your needs: Monthly, quarterly, or every six months.

Origina’s independent Global IBM Experts are a team of software engineers and specialists who provide customers around the world with dedicated, intimate support. They are the go-to source of independent advice for everything in the world of IBM software.

Extend - Product Health Checks
Origina Services- Product Health Checks

Origina’s Product Health Check can identify issues such as:

● Performance bottlenecks
● Security incidents
● Insufficient storage space
● Failed backups
● Services crashing or failing
● Excessive memory consumption
● Batch jobs overrunning allocated time
● Network connectivity issues
● Middleware interface failures

Our experts deliver a report that highlights the operational status of your software and identifies any areas that are a cause for concern. You also receive expert recommendations on how to fix issues. Our team archives the results of all Product Health Checks to measure any positive or negative impacts to the software environment. These results help Origina to respond and react faster to support tickets.

1

Customer Success Management

Contact your Customer Success Manager to arrange an initial discussion with our Global IBM Experts.

2

Requirements Gathering
You present your requirements to our independent Global IBM Experts, including which software products and versions you have, and how frequently you want them checked.

3

Health Check Proposal
Our independent Global IBM Experts define the scope of the health check for you and provide information about remote access and security requirements.

4

Execution
Our independent Global IBM Experts carry out the health checks and report their findings. Your Customer Success Manager follows up with you on any areas that require attention.

An Origina Product Health Check provides the following benefits:

get better software support for your business

See how much you could save by switching to Origina

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