A quick response and resolution mitigates prolonged downtime for critical employee and customer applications.
As one of the largest insurance companies in Northern Europe, it offers many categories of insurance, including home, child, car, pet and boat insurance, as well as health, life, and accident insurance. It continuously works to maximize value for its four million policyholders. To this end, it has released an app which allows users to access their insurance policies and invoices and submit insurance claims on their mobile device.
IBM Security Access Manager (ISAM)
Applications can be the gateway between a brand and its customers. Extended downtime not only hurts the reputation of the brand, but it can damage trust and result in financial losses. The criticality of an app to a business’ team members daily responsibilities can only amplify these impacts.
As a result of the fix provided by Origina’s independent Global IBM Expert, the insurance provider was able to continue running its operations at an optimal level. With the app back up and running quickly, the company was able to meet the needs of its customers and its employees.
If the issue were not resolved quickly and effectively, the business could have lost millions in revenue from existing customers and prospects. Given the severity of the incident, Origina’s customer support team responded swiftly to prevent collateral damage to the business.
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