Strategic and Secure Partnership with Origina Nets Big Benefits for US Insurer

THE SOLUTION

STRATEGIC PARTNER ORIGINA PROVIDES SECURE SOLUTION

Although the company was a current customer for several smaller products, Origina did not support their OpenPages platform at the time. However, after hearing about the issues with IBM, Origina raced to resolve the problem. A call with the support desk was scheduled, and the company’s OpenPages experts were brought in to address the issue.  

Origina’s OpenPages global independent expert was an IBM developer of the product and within seven days, he was able to create the required export feature to export the data and allow them to retire the product.  Origina did not force them to put OpenPages under support, even though it took a hit on commercial costs to develop the feature. With this support they were able to decommission the platform and managed to meet stringent business deadlines.   

Over the years, Origina has helped the company maintain multiple software systems and decommission them when needed.   

“They’re in the business of maintaining software,” says a former Senior Director at the finance company. “We asked them to maintain it for a year and then get rid of it.”   

Origina’s goal has always been to put the customer first and this was just another example of helping a business to get the tailored support they need. Origina also brought subject matter experts in that helped reduce their overall IBM footprint, as well as its requirements on licensing metrics for PVUs and RVUs.  As the strategic partnership continued to grow, Origina became a proactive ally that aided in mitigating risk, streamlining costs, and maximizing the life of their current systems.   

Origina stepped in again when in 2019, IBM threw the company a curve ball and decided to move BigFix to another company. The insurer used BigFix and ILMT as standard systems to stay compliant and they had already paid for their maintenance on BigFix upfront.  

“IBM did not provide us with a good transition plan,” states the former Director. “Origina gave us resources to help us get by.”  

Origina also helped the company with a massive IBM audit. This meant that they were able to stay compliant, fix the challenges, and even found a way to further reduce their yearly ELA.  

“Most of the time, vendors tell you they will save you money. One thing I look at from my old procurement days is if a company tells me they are going to save me money, put it in writing, and Origina did,” he continues. “There’s no question we feel we can’t ask Origina.”  

Origina’s support meant that the US-based insurer could maintain their current software as long as they needed, in order to modernize and grow without stressing about unnecessary costs.