Jerome Thomas

Team Lead, Service Desk

Get to know the people who grow teams at Origina. You will learn about our hiring managers’ career paths and what they look for in candidates during the interview process.

Get to know Jerome’s favorite:


“The only real mistake is the one which we learn nothing.”

– Henry Ford

Influential Person

Muhammad Ali, Professional boxer and activist


Trip to Greece (Santorini, Paros, Milos, Crete) & Turkey (Cappadocia)


Codenames & the good ol’ classic, Monopoly!

An interview with our hiring manager

What was your first job?

I started off in the healthcare industry working various jobs, such as Physical Therapy Tech and Ambulatory Service Specialist for Transplant, while working on my bachelor’s degree in Kinesiology. Then I found my passion for service management, shifted gears to IT with Origina, and completed my MBA in Leadership and Management.


What’s a fun fact about you that you’d like to share?

I was born in Singapore and lived the first 10 years of my life there.


What are your hobbies? What do you do in your spare time?

I love to travel and go on hikes. Every year, my wife and I make it a goal to explore different countries. Occasionally, I play video games as well.


How is Origina different from any other company you worked for in the past?

Origina stands out, not just in words, but in actions. While it might sound cliché, the team spirit and culture here are truly unmatched. No matter the time or day, everyone offers a helping hand.


What does a day look like as a Service Desk Specialist at Origina

Dynamic. Engaging. Collaborative.

Each day is a new mixture of communicative collaboration with our Customer Success Managers, Client Technical Architects, Product Experts, and Customers. We all work collectively to provide our customers with the utmost care and the best third-party software maintenance.


What interview tips would you have for someone applying for a Service Desk Specialist role with Origina?

Showcase your ability to communicate information clearly and highlight how you’ve effectively collaborated with team members to provide optimal support. Additionally, demonstrate your adaptability in adverse situations. Most importantly, be yourself. This is an entry-level position; we don’t expect everyone to be a master.

Origina is an equal opportunity employer, and we’re proud of our ongoing efforts to foster inclusion in the workplace. Individuals seeking employment at Origina are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.