MEET THE HIRING MANAGER

What was your first job? 

My first role was a part-time promoter, where I represented various alcohol brands.

What’s a fun fact about you that you would like to share?

For the past two years, my family has embarked on a project dedicated to tracing our ancestry. Recently, we made a discovery that revealed our ancestral roots extend to Austria.

What are your hobbies? What do you do in your spare time?

I have a passion for graphic design, and I thoroughly enjoy baking. Most of my spare time is devoted to spending quality time with my son, who has a keen interest in football. We particularly love playing football together at Rossnowlagh Beach in Donegal, Ireland, especially on clear days.

How is Origina different from any company you’ve worked for in the past?

What sets Origina apart for me is its diverse group of individuals. Although we originate from various walks of life and backgrounds, there’s a shared intrinsic determination and motivation to excel and uplift each other. This shared drive fosters a conducive environment for creativity to thrive, which influences how the Customer Success Managers (CSMs) innovatively approach and deliver concierge service to customers worldwide.

What does a typical day look like as a Customer Success Manager at Origina?

A day in the life of a CSM varies, yet there are some consistent elements, including interactions with customers on various subjects, ranging from service reviews to Customer How-To Queries, and internal alignment to fulfil specific initiatives. The CSM team is recognized as the voice of the customer, and our goal is to prioritize customer feedback in all internal endeavours. This approach enables us to deliver the highest level of service to our customers.

 
What interview tips would you have for someone applying for a Customer Success Manager role with Origina? 

• Be yourself and show your style when it comes to your experience as a CSM.  
• Illustrate your expertise by providing examples that highlight your experience.