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Gartner's 2019 Market Guide

en
Feb
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04
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2020
Gartner's 2019 Market Guide

"Rising software maintenance costs are driving sourcing, procurement and vendor management leaders to explore the independent third-party maintenance market for IBM, Oracle and SAP software. To optimize costs, use this guide to evaluate alternative technical maintenance and support service offerings."*

Key Findings*

  • Sourcing, procurement and vendor management (SPVM) leaders who neglect to assess all opportunities for cost optimization related to third-party software maintenance and support subject their organizations to missed savings and budget reduction opportunities.
  • Comparing the third-party software maintenance (TPSM) offerings to the maintenance and support policies and contract terms governing the IBM, Oracle and SAP products reduces the risk of selecting a third-party provider that has lower pricing but insufficient service offerings.
  • SPVM leaders reduce cost and operational risk when they obtain references from the TPSM providers and arrange demos, trials, and proof of concept (POC) engagements for the providers to showcase their service offerings and technical support capabilities.

*Gartner, Market Guide for Independent Third-Party Maintenance for IBM, Oracle and SAP Software, 10 September 2019, Jo Ann Rosenberger, Rob Wilkes, Christopher Dixon

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved.

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