Origina is the world's leading provider of independent IBM third party software support. We support all versions of your IBM WebSphere software, enabling you to say goodbye to forced upgrades. Origina provides future use of your IBM products, extraordinary levels of service, tremendous speed of delivery and unbeatable response times.
Contact us today to fully understand how you can switch and save up to 60%, off your support costs.
Additionally, our Global IBM Experts are known for their communication abilities, expert technical skills and their respect in the IBM community among their peers. Origina's Global IBM Experts are recognized for their ability to solve complex issues, retaining a sense of humor and a genuine ability to understand what a client may be going through, while offering support and counsel during the process. In short, Origina's Global IBM Experts provide exceptional service globally, to IBM enterprise software sites.
Origina's Global IBM Experts resources are paid on a retainer and services model. An annual retainer is paid quarterly in arrears for Origina’s ability to call upon the expertise of the Global IBM Experts on a 24/7 basis. In addition to the above retainer, Origina pay for the initial on-boarding, documentation and whiteboard/remote sessions necessary to understand the structure of a client site.
This work is performed at the outset of a client contract, in close conjunction with our L1 team in Dublin. This work allows for a clear understanding of the client’s site, any future plans which may affect support and this work is recorded by our L1 team. On top of these two above payment components, retainer and on-boarding, Origina pay either a remote support rate or an onsite rate for all further support work undertaken in support of a client site by our Global IBM Experts.