Origina are proud to announce that we won ‘Partner Of The Year’ at the ITAM Review Gala Awards this November 2018. Daniel Begg the SAM Technical Specialist Manager at Argos Sainsbury’s nominated Origina for the award as they were delighted with the level of service, speed of delivery, response times and the cost savings we helped the company save. Argos had a target saving goal and with the help and support that Origina had to offer they saved an incredible 722% above their target savings.
Origina did not just provide Argos with software support and maintenance. We provided future use of products, helping with strategies, aiding technology and guiding them to a future road map with third-party support. Argos identify Origina not only as a vendor but as a partner in that they can rely on not only now but also in the future.
Argos Sainsbury's - “We really have made massive savings. We feel like we are getting real value by going to Origina. We’ve gained a much better service.”
Additionally, our Global IBM Experts are known for their communication abilities, expert technical skills and their respect in the IBM community among their peers. Origina's Global IBM Experts are recognized for their ability to solve complex issues, retaining a sense of humor and a genuine ability to understand what a client may be going through, while offering support and counsel during the process. In short, Origina's Global IBM Experts provide exceptional service globally, to IBM enterprise software sites.
Origina's Global IBM Experts resources are paid on a retainer and services model. An annual retainer is paid quarterly in arrears for Origina’s ability to call upon the expertise of the Global IBM Experts on a 24/7 basis. In addition to the above retainer, Origina pay for the initial on-boarding, documentation and whiteboard/remote sessions necessary to understand the structure of a client site.
This work is performed at the outset of a client contract, in close conjunction with our L1 team in Dublin. This work allows for a clear understanding of the client’s site, any future plans which may affect support and this work is recorded by our L1 team. On top of these two above payment components, retainer and on-boarding, Origina pay either a remote support rate or an onsite rate for all further support work undertaken in support of a client site by our Global IBM Experts.
Contact us today. You’ve nothing to lose and potentially huge savings to make.