Origina provides a global alternative third-party support and maintenance service for IBM enterprise clients. We compete against IBM for third-party support and maintenance on an improved quality of service and significant price variance.
We give our clients an alternative to being tied exclusively to IBM for maintenance and support, saving our clients up to 60% off their IT budgets, with a stronger level of service. Our client list features many leading global institutions, banks, insurance companies, leading retailers and airlines. Our strengths are in the quality of L2 SME support we offer, with many of our L2’s having been involved in the writing of IBM software during their careers.
Additionally, our L2’s are known for their communication abilities, expert technical skills and their respect in the IBM community among their peers. Origina L2’s are recognized for their ability to solve complex issues, retaining a sense of humor and a genuine ability to understand what a client may be going through, while offering support and counsel during the process. In short, Origina L2 SME’s provide exceptional service globally, to IBM enterprise software sites.
Origina L2 SME resources are paid on a retainer and services model. An annual retainer is paid quarterly in arrears for Origina’s ability to call upon the expertise of the L2 SME on a 24/7 basis. In addition to the above retainer, Origina pay for the initial on-boarding, documentation and whiteboard/remote sessions necessary to understand the structure of a client site.
This work is performed at the outset of a client contract, in close conjunction with our L1 team in Dublin. This work allows for a clear understanding of the client’s site, any future plans which may affect support and this work is recorded by our L1 team. On top of these two above payment components, retainer and on-boarding, Origina pay either a remote support rate or an onsite rate for all further support work undertaken in support of a client site by our L2 SME.