The third-party software maintenance market for IBM, Oracle and SAP software has grown as a result of the demand from organizations needing lower-cost alternatives to the escalating technical maintenance, support and consulting services offered by IBM, Oracle and SAP.
The market delivers third-party technical maintenance and support, value-added services, consulting and customized service offerings. Independent TPSM providers for IBM, Oracle and SAP software are not authorized channel partners.
They offer independent maintenance and support. The independent TPSM providers have no relationship with the original equipment manufacturer or independent software vendor (OEM/ISV) and, as a result, cannot access intellectual property, software updates, firmware updates or security advisories, or obtain OEM/ISV Level 3 or backline support. *
This service is 100% better than what you get from IBM. With IBM you just get the standard answer. With Origina they understand the customization we have made to each product.
We couldn’t find a solution for all our IBM applications, that could guarantee the support and knowledge we needed. Being in contact with Origina, felt good right away.
We really have made massive savings. We feel like we are getting real value by going to Origina, we’ve gained a much better service.
* Gartner, Market Guide for Independent Third-Party Maintenance for IBM, Oracle and SAP Software, 10 September 2019, Jo Ann Rosenberger, Rob Wilkes, Christopher Dixon
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