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Gartner 2019 Market Guide For Independent Third-Party Maintenance for IBM, Oracle and SAP Software


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Rising software maintenance costs are driving sourcing, procurement and vendor management leaders to explore the independent third-party maintenance market for IBM, Oracle and SAP software. To optimize costs, use this guide to evaluate alternative technical maintenance and support service offerings. *

Key Findings

Cost Optimization

Sourcing, procurement and vendor management (SPVM) leaders who neglect to assess all opportunities for cost optimization related to third-party software maintenance and support subject their organizations to missed savings and budget reduction opportunities. *

Comparing third-party

Comparing the third-party software maintenance (TPSM) offerings to the maintenance and support policies and contract terms governing the IBM, Oracle and SAP products reduces the risk of selecting a third-party provider that has lower pricing but insufficient service offerings. *

Operational Risk

SPVM leaders reduce cost and operational risk when they obtain references from the TPSM providers and arrange demos, trials, and proof of concept (POC) engagements for the providers to showcase their service offerings and technical support capabilities. *

Market Definition

The third-party software maintenance market for IBM, Oracle and SAP software has grown as a result of the demand from organizations needing lower-cost alternatives to the escalating technical maintenance, support and consulting services offered by IBM, Oracle and SAP.

The market delivers third-party technical maintenance and support, value-added services, consulting and customized service offerings. Independent TPSM providers for IBM, Oracle and SAP software are not authorized channel partners.

They offer independent maintenance and support. The independent TPSM providers have no relationship with the original equipment manufacturer or independent software vendor (OEM/ISV) and, as a result, cannot access intellectual property, software updates, firmware updates or security advisories, or obtain OEM/ISV Level 3 or backline support. *

What Our Clients Say About Us

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100% better than IBM

This service is 100% better than what you get from IBM. With IBM you just get the standard answer. With Origina they understand the customization we have made to each product.

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Knowledge we needed

We couldn’t find a solution for all our IBM applications, that could guarantee the support and knowledge we needed. Being in contact with Origina, felt good right away.

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A much better service

We really have made massive savings. We feel like we are getting real value by going to Origina, we’ve gained a much better service.

* Gartner, Market Guide for Independent Third-Party Maintenance for IBM, Oracle and SAP Software, 10 September 2019, Jo Ann Rosenberger, Rob Wilkes, Christopher Dixon

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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