Frequently Asked Questions
The Feasibility Assessment is Origina’s free evaluation that compares the cost of staying with IBM for software support versus the price of third-party support with Origina.
Origina supports over 800 IBM software products which are perpetually licensed under the Passport Advantage program.
Origina is not an IBM Business Partner. Origina provides third-party software support for IBM products wholly independent of IBM.
Origina operates in every country across the world.
Origina’s European headquarter is located in Dublin, Ireland. Its United States headquarter is located in Plano, Texas.
Origina is the world’s leading independent third-party support and maintenance provider for IBM software.
Origina commits to a contractually obligated Service Level Agreement (SLA) with all customers. The SLA ensures a response and resolution time based on the priority level of the ticket.
The terms software support and software maintenance are often used interchangeably. At Origina, the two represent categories which are used to differentiate between traditional vendor support and the next generation of software support.
Origina supports over 800 IBM® Passport Advantage products. Specifically, Origina supports IBM software which customers hold perpetual licenses for.
Origina provides a binding Service Level Agreement with detailed response and resolution times based on ticket severity, dedicated customer support and an extensive value-add service offering. IBM doesn’t offer any of the aforementioned.
Third-party software support is an independent alternative to vendor-provided software support.
The terms software support and software maintenance are often used interchangeably. At Origina, the two represent categories which are used to differentiate between traditional vendor support and the next generation of software support.
Third-party software maintenance is the independent alternative to vendor-provided software maintenance.
Origina uses a layered approach to cybersecurity to protect customers IBM software from security vulnerabilities and threats. As a part of the strategy, Origina leverages existing IBM® Fix Packs and security patches that customers are entitled to.
A security vulnerability is a flaw or weakness in a software application which can be exploited by threat actors to gain access to private systems or information.
A Global IBM® Expert is an independent IBM software expert with at least 15 years of experience in his or her product area of choice.
No, you will no longer have access to download newly released Fix Packs and software versions from the IBM® Passport Advantage Online site once your Subscription and Support (S&S) lapses. However, customers may still use and deploy Fix Packs and software versions they’re entitled to before S&S ends, provided they’ve downloaded the files and stored them.
Switching IBM software support from IBM to Origina is safe and legal. Origina has years of experience and the backing of a reputable panel of legal advisors to help companies make the switch.
In its simplest format, a software license gives end-users the right to use a software application either on a perpetual or time-limited basis. However, software licensing terms and conditions are often complex and confusing.