Frequently Asked Questions (FAQ)
General Support
Third-party software maintenance is a replacement of vendor support by an independent company that is not the original software publisher. It offers a more responsive and higher quality support and extends the lifecycle of software products that have lost vendor support. Third-party software maintenance costs less than OEM vendor support and provides companies with freedom and flexibility to make software purchasing decisions that support their IT roadmap.
Origina is a pioneer and industry leader of IBM® third-party software maintenance.
Origina supports over 800 IBM® and divested HCL® software products which are perpetually licensed under the Passport Advantage program.
Every product that Origina supports is a perpetually licensed software application. With this type of software license, companies maintain the right to continue using the software application after IBM® Subscription and Support (S&S) lapses. This includes any entitled Fix Packs or software versions users have captured and stored before their IBM® S&S lapses.
Origina provides support and maintenance for IBM software as an independent third-party support provider. Origina is not an IBM Business Partner.
To learn more about some of the products Origina supports, click here.
To learn more about Origina’s software support services, click here.
Origina operates in every country across the world.
The concierge style of support enables independent Global IBM® Experts to guide customers’ technical teams to ticket resolution from any country.
To learn more about whether Origina can support your company’s needs, visit here.
Origina is the world’s leading independent third-party software maintenance and support provider for IBM® software.
The company’s roots in IBM, both software and hardware, date back to 1998. Now, Origina is known for its superior customer service and value-rich software support and maintenance model, which works to extend the value of customers’ IBM® software products. Origina supports over 800 products licensed under the IBM® Passport Advantage program.
Origina Limited is headquartered in Dublin, Ireland, though it has office locations across the world. In the United States, Origina Inc. is headquartered in Plano, Texas – just north of Dallas. In the UK, Origina Limited UK is headquartered in London.
The Feasibility Assessment, which compares the fixed annual cost of staying with IBM versus switching to Origina, was coined by Origina and delivers value immediately at the beginning of the buyer’s journey. Origina’s service model applies dedicated, customized customer support for companies’ IBM software products. Quarterly Meet-the-Experts meetings allow business’ technical teams to realize the true value of the independent Global IBM® Experts they have access to.
Origina protects customers’ IBM software through a layered approach to security. Details on its layered approach to security can be found here.
You can learn more about Origina’s company history here.
The Feasibility Assessment is Origina’s free evaluation that compares the cost of staying with IBM for software support versus the price of third-party support with Origina.
Origina’s pricing analysts take your IBM® parts and quantities to provide the estimated cost savings of switching to Origina over a five-year period, as well as:
- A list of all the product versions the company is currently entitled to.
- An assessment of the case history with IBM to determine what value has been received.
- A technical assessment that will maximize the value of switching to Origina.
The Feasibility Assessment is completely free of charge and your information is kept confidential. It provides value to companies even if they decide not to switch to Origina for third-party software support, and determines the viability of making the switch if it’s desired.
Find out if third-party IBM® support is right for your business. Get Started Now