Third-party software support is an independent alternative to vendor-provided software support.
Origina provides software support for over 800 IBM® Passport Advantage products independent of IBM® Subscription & Support (S&S), and without IBM influence the business or service model. Origina is able to provide support for IBM software after a customer stops its S&S if the software is perpetually licensed – as most under the Passport Advantage plan are.
At Origina, software support represents the traditional break/fix service model. Customers that suffer an incident can log a ticket and receive support from independent Global IBM® Experts to resolve it. Origina’s software support service is bound by a Service Level Agreement (SLA) which dictates the response and resolution time for a ticket depending on its priority level. IBM does not offer customers a SLA.
Third-party software support vastly reduces the fixed cost of annual software support. Origina’s customers save 50 percent off their annual S&S with IBM by switching. In moving to a third-party software support provider, companies receive a greater level of service than is provided by IBM.
Learn more about third-party IBM support here.