At Origina, we do one thing, and one thing well:
THIRD-PARTY IBM SOFTWARE SUPPORTWHO IS ORIGINA
WE HAVE A SINGLE MISSION
A mission to change the software world by empowering software users, removing complexity and ambiguity and championing intimate support to create a new era of freedom and opportunity. A mission built on honesty, integrity, dedication and above all else, passion. A mission driven by our people. A mission designed for one audience in mind, our customers.
With annual maintenance costs consuming about 20% of theinitial license purchase price,
a mid-sized business will have more than doubled its spend on an IBM application within five years. The longer a company keeps an application in use, the more expensive the total cost of ownership becomes. The situation is even more costly and precarious for organizations with unsupported versions of an IBM product. In addition, IBM continues to increase the cost of software and support services, eliminating discounts and changing pricing models.
Origina is a recognized vendor on Gartner’s Market Guide for Independent Third-Party Support.
SAVE WITH ORIGINA
Origina helps businesses achieve significant savings (an average of 50%) in IBM software maintenance costs while delivering customized, value-added support & services that improve the overall performance, stability and security of your application. We offer support for more than 800 IBM® Passport Advantage applications, and Origina’s worldwide team delivers responsive support and deep technical knowledge when companies need it most.
Origina’s service philosophy is underpinned by three fundamental principles:
the longevity and lifecycle
the security and stability
the performance and functionality
Origina’s service offering is composed of three main elements:
IBM® PASSPORT ADVANTAGE SOFTWARE SUPPORT
Our enhanced version of the 24x7x365 support provided by IBM. We provide support for more than 800 IBM software products, including those that have since been divested to HCL, SS&C and Certance. Free from traditional version lifecycle policies, we support all versions for as long is required. An intimate support service based on a team of dedicated & named IBM experts assigned to each IBM application and a service bound by a Service Level Agreement (SLA). Origina takes ownership of any technical or integration issues on behalf of our customers. No more six-month response times to a trouble ticket. We provide the high-quality, responsive support services that IBM customers expect and deserve.
Our value-add services were designed in partnership with our customers. Not only can we extend the lifecycle of your IBM investment, but we can fine-tune it to perform and function even better than before. We can extend the functionality of your current IBM software through customized feature enhancements – all without unnecessary upgrades to your current version.
LAYERED APPROACH TO SECURITY
We can enhance the security of your web-based IBM applications using our unique Vulnerability Shielding solution and protect you against non-cyber threats like vendor license audits. Find out more at origina.com
ORIGINA CORE SERVICE:
- 24x7x365 Technical Support for IBM and HCL software
- Full support for all versions
- Technical problem ownership & management
- Direct access to IBM product expertise
- A layered approach to problem resolution
- Service transition reviews
- Vulnerability Shielding
- Interoperability Validation
- Solution Architecture Optimisation
- Product Feature Enhancements
- On-Site Support
- IBM License Entitlement Validation
- IBM License Audit Support
- Protecting your IBM products from cyber-attack
- Access expert knowledge for retirement planning of legacy software
- Reduce risk of your digital change programs (by involving Origina experts)
- Maximize the ROI in your licensed IBM software product through feature enhancements
- Supporting digital transformation as a bridge from your legacy IBM software
- Technology roadmap review and migration strategy
- Entitlement analysis & audit defence
For customers who require an enhanced level of support over what IBM provides and do not envisage an upgrade beyond what they are already entitled.
For customers who run unsupported IBM software products versions today but wish to retain the ability to upgrade to a new version which has not yet been released.
ORIGINA’S LAYERED APPROACH TO SOFTWARE SECURITY DELIVERS BETTER PROTECTION THAN IBM ALONE
Origina uses a layered approach to security that adopts elements of the world’s leading cybersecurity frameworks to help customers protect their IBM software from emerging threats. This approach helps our customers avoid falling victim to a single point of failure – relying on vendor-supplied security patches that may never arrive.
The journey to an improved security posture starts with an assessment during service transition to identify measures to reduce the attack surface. Awareness of new and emerging security vulnerabilities, and more importantly the measures to mitigate their exposure, comes via our Vulnerability Advisories. These are only two of our services that provide a better level of defense over IBM’s standard support.
WHY SWITCH TO ORIGINA?
SAVE 50% ANNUALLY
Origina’s annual third-party software support costs for IBM software is more affordable than vendor support.
PROACTIVE SOFTWARE SECURITY
Layered approach to cybersecurity delivers better protection for security vulnerabilities from day one.
DEDICATED SUPPORT 24/7
Independent Global IBM® Experts provide dedicated support on a per-product basis for each application in the digital estate.
Origina also offers freedom to define and implement an IT roadmap according to your unique business needs. Guaranteed faster response and resolution times on support tickets and the ability to deploy, use, and upgrade to any entitled IBM version gives you complete control.
HOW WE WORK
Our team will give you complete confidence that the third-party support model is the right choice for your business. We will provide you clarity and guidance on your license rights, entitlements and how easy it is to move to third party support.
We will demonstrate the substantial cost savings you will make year-on-year and identify wasteful spend. We will capture all of your existing software version entitlements to ensure you don’t lose the ability to upgrade to those versions at a later stage should plans change.
We will create fixes for your IBM software products so you don’t suffer the consequences of software defects. We will commit to putting you first and eliminate yearly service charge increases.