Global Insurance Company

How a global insurance company saved €1m while receiving a better service when they switched their IBM® support from IBM® to Origina.

Customer Profile

In the autumn of 2014, this leading global insurance company was operating a legacy financial asset management system on IBM® software, spending over €300,000 annually on IBM® maintenance. The software maintenance contract approached the end of year renewal date and the prospect of another major hit on the IT budget loomed. Rather than accept the inevitable, the Head of IT questioned the value the maintenance contract had delivered in the previous year and ultimately saved the company over €1m in real savings and is receiving better support from Origina.

Global Insurance Company

The Problem

Despite spending over €300,000 on IBM® software maintenance, within this Insurance company there was a perception that IBM® were more reactive than proactive. To compound this situation there were two logged software support incidents and one was still outstanding after six months. IBM® failed to provide any triage or assistance in addressing these issues. The IBM® resolution plan for each of these incidents was for this company to upgrade to the latest version of software. This would have been a costly and time-consuming exercise. Escalating matters through IBM’s account management structure proved challenging. The reality of dealing with a large global technology vendor meant that it felt increasingly more like being an account number rather than a client. 

Their Head of IT turned to Origina to get a better understanding of how an independent service provider could manage and maintain the IBM® software systems on Infosphere and Websphere at this Insurance Company. The difference in service levels and costs between Origina and IBM® were compelling and prompted a decision to switch the IBM® software maintenance contract to Origina in January 2015.

The Solution

The team at Origina helped this leading international insurance company manage the contract and service transition. All key stakeholders were involved in the transition process including the Head of IT, the Head of Service Management and the key technical resources responsible for the IBM® software. As part of the transition process Origina assisted in the download and backup of all available patches and upgrades to ensure they are available for application if needed in the future. In addition, Origina integrated all the incident and change management functions needed to enable a seamless transition. In a marked contrast to the previous year, the client now has a dedicated relationship manager, planned maintenance meetings with the Origina technical support team, proactive risk management of IT system changes with the development team and software advisory support.

Benefits of Solution

  • Vastly improved service levels and response times
  • Ownership to resolution of technical issues relating to the IBM® software stack
  • €1m+ in real savings to IT budget in 4 years (over 70% savings)
  • Assistance with migration from IBM® software to new platform
Global Insurance Company

Client Feedback

"Origina…help users of some IBM® enterprise software products (such as Websphere and Tivoli) make savings of up to 50% per annum on their maintenance fees. In addition, by delaying or even removing the need in some circumstances for forced upgrades Origina say the savings can soar to 90%."

Mark Bartrick
Principal Consultant
Forrester