Every year, enterprises spend millions on Oracle support. It’s the source of about 50% of Oracle’s revenue. But more and more these days, companies are asking what they’re really getting for all that money, and whether they should consider alternatives.
At first blush, the idea of third-party support seems strange. A third-party company who didn’t make a product is claiming that they can come in and support it, that is fix it when it breaks and keep it running. As consumers, we have grown comfortable with this idea of third party repair for our cars, our appliances – even our computer hardware. But this is proprietary enterprise software. I think it is time to explain basic questions related to this value proposition:
Why is it feasible to get support for enterprise software from third parties?Is it a good idea?