This was originally posted by Matt Stava on Spinnakersupport.com
... from the outset, we believed that third-party maintenance showed enormous market potential, beyond just the JD Edwards user community. Many organizations using SAP and Oracle solutions were tired of paying exorbitant maintenance fees (now up to 22% per year based on initial software license fees) in exchange for diminishing levels of support – and were seeking an alternative model. Third-party maintenance promised:
- An “off-ramp” from SAP or Oracle for those wanting to migrate, those content with what they had, those heavily customized, and/or those enduring some form of financial duress.
- An “on-ramp” back to SAP or Oracle if so desired by the client.
- Freedom of choice and reclamation of control.
- Premier maintenance/support for a fraction of the cost.
But, third-party software maintenance was sporting a black eye, resulting from litigation by Oracle against SAP/TomorrowNow for theft of intellectual property. So, Spinnaker Support was not launched until we developed a thorough understanding of all legal boundaries and best-in-class processes by which world-class support would be offered and best delivered... Continue reading.