A bit about us - We are a dynamic expanding Irish IT services and solutions organization that now wants to recruit the best talent in the industry as part of an aggressive growth strategy. We are a multi award winning organisation with a very different attitude towards IT. Our goal is to make IT the hero for our customers.  

A bit about you – You are a highly driven, extremely organised professional looking for a new and exciting opportunity

Are you sick of being a small cog in a big wheel? Do you fancy being that wheel for a change!

At Origina we've a small voice but a Big and Bold attitude and we’re making both heard!

If we’ve caught your attention then please read on!

Enterprise Technical Support Specialist

What we are looking for:

Origina is looking to appoint a focused, passionate and driven Enterprise Technical Support Specialist to join our Service Delivery team and make IT the Hero for our Clients.

The successful candidate will be primarily based in our Dublin office but will be required to provide onsite support to our Dublin based Clients. They will have the responsibility for assisting and ensuring all client issues are resolved in a timely manner and ensuring associated SLAs are met.

Our Ideal Candidate: 

Our ideal candidate for this role should be a self-motivator. He/she should be a people person and team player with a track record of delivering Enterprise Support and advisory services to our client base. Our preference will be for candidates who have consistently over-performed, who have demonstrated unique skills in previous roles, and who have a successful background in a helpdesk support role.
The candidate should be able to demonstrate the attention to detail that is required to be able to deliver at this level, manage a broad number of support queries at any one time, and to be able to back this up with relevant experience.

Role Overview

Type: 12 Month fixed term contract
Experience: Junior-Mid level
Functions: IT Support/Service Desk  Salary: 25000-27000 per annum + paid holidays.

Job Description & Key Responsibilities

•    Provide world-class trouble shooting and technical support for: key enterprise business applications and operating systems such as Windows Server, XP, Microsoft Exchange, Active Directory, MS Office, Blackberry. An understanding of TSM, Sharepoint, Platespin, CommVault, Unix, Linux, VMware products, Hyper-V and enterprise storage environments would be advantageous but not essential. •    Ensure customer satisfaction when handling an incident – actively supporting the customer and keeping them up to date though-out an incident lifecycle.
•    Ensure that all service level agreements between Origina and their customers are adhered to when managing multiple incidents.
•    Contribute to the growth of the support division. New ideas and forward thinking are always encouraged.
•    Actively learn and develop individual technical skills and abilities with the support of the senior technical team. •    Self motivation and ambition, with an ability to motivate others
•    Possess excellent problem solving and customer management skills
•    Right to live and work in the Ireland/ Europe
•    Excellent written and spoken English skills and the ability to articulate complex scenarios orally, in writing and visually to clients.

Skills & Experience Required

The following is a list of skills & experiences that would be important in our considerations for this role: -    Be technically proficient in a number of technology areas including:
Windows Server
Microsoft Office
Microsoft XP
Microsoft Exchange
Blackberry Active Directory
IP Network architecture
-    A good understanding of technology products such as VMware, Hyper-V, Sharepoint, Unix, Linux, TSM, Commvault & Storage subsystems would be advantageous but is not essential.  -    Working in close partnership with technical teams and business stakeholders
-    Excellent time management and verbal and written communication skills

Personal Characteristics:

Honesty
Intelligence
High personal drive and energy
Stamina to see issues & problems through to end
Creativity and innovation
Attention to detail. Excellent verbal and written skills.
Strong team player who is able to work effectively across a matrix organisation. Excellent organisational , including the ability to prioritise workload to meet deadlines. Key Decision Criteria

Skills & experience as outlined above – can you tick all the boxes
Sharpness and speed of thought

About Origina

Origina is one of Ireland’s leading IT consulting, services and outsourcing companies, with some of the best people in the industry in its Dublin and London offices.  Established in 1998, we work with government and commercial customers in Ireland, UK, mainland Europe, Caribbean and United States to drive real business value from IT.  Our highly certified IT professionals specialise in some of the world’s leading hardware and software platforms, and our innovative approach – Origina Thinking! - has seen us win numerous high profile awards including the 2010 European IT Excellence Award, ‘SMB Solutions Provider of the Year.’ We are IT infrastructure specialists and our core philosophy is challenging and visionary - making IT the Hero!
Come visit us on www.origina.com for more information     

We are no longer recruiting for this position. Thank you for your interest, please keep an eye on the Origina Blog for upcoming jobs.