The IBM® Community is broad and varied. Whether you were part of IBM®, IBM PartnerWorld or IBM developerWorks we would like to talk to you regarding the IBM software support service community or IBM customer support in general.

We believe that IBM’s customers deserve better and we want to give your skills back to these clients in a way that works for them and you. If you are an IBM® Software Subject Matter Expert or experienced in IBM customer support who is currently providing or, in the recent past, was providing high-quality technical support services to IBM software clients then get in touch. As our clients and prospects are located across the globe we want to hear from you wherever you are.

We provide support for an extensive range of IBM® products across the Rational, Tivoli, Lotus, Websphere, IM & Analytics brands. All work is carried out remotely via telephone & using remote access technologies which means that you can carry out your duties from your own location.

If you possess subject matter expertise in any IBM® software product we want to hear from you today!

Ideally candidates should possess IBM® certifications for the products that they have subject matter expertise in!

Positions now available at Origina

IBM Product Specialist

This role is suited to someone with a mind-set and passion for research and analytics. The successful candidate will be the go-to person within the organization for information pertaining to IBM software products, their function, how they are licensed, their history and their support lifecycle. View full job spec here.

IBM Software Support Specialist

Our ideal candidate for this role should be a self-motivator. He/she should be a people person and team player with a track record for providing quality customer support. Our preference will be for candidates who have consistently over-performed, who have demonstrated unique skills in previous roles, and who have a successful background in a technically challenging & ideally client facing role. View full job spec here.

Trainee Technical Suport Manager

The function of the Client Support Manager is to supervise the day to day operations of the helpdesk, managed services and hardware field service support teams to ensure optimal resource management. The Client Support Manager manages customer relationships and escalations across the entire customer support base. View full job spec here.

How to apply?

Application via email with cover letter to this address r.odonoghue@origina.com